Terry Cullen Southlake Chevrolet

Everything was smooth and quick. Everyone was great. Vincent was very good. Very Helpful, and explained everything about the car we purchased. Everyone was great. Vincent was very good. Very Helpful, and explained everything about the car we purchased. More

After some accidental damage to my car during servicing, Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Lee Powell (Service Manager) went above and beyond to get my vehicle back in top condition. Super grateful for his professionalism in the process. Will definitely pass this experience on to anyone willing to listen. More

Please ignore/delete the previous review I gave. Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet! Management was not aware of the issues I experienced, and has thoroughly resolved all concerns. I would recommend Terry Cullen Southlake Chevrolet! More

Lugs wasn’t tire on my wheel. Manager said he will call me back. Never got a call back. Manager said he will call me back. Never got a call back. More

Everyone was nice and friendly. Other associates offered the husband and I water. I did appreciate that. Other associates offered the husband and I water. I did appreciate that. More

It was very clean. Everybody was very nice. I would take my car back anytime Everybody was very nice. I would take my car back anytime More

You guys always do an awesome job! I have been coming here for years ever since I got my Chevy and you have been holding me and my Chevy down. I have been coming here for years ever since I got my Chevy and you have been holding me and my Chevy down. More

I Had my vehicle towed in because the service ESC light keeps flashing on my vechicle… the front driver tire rod and axel was broken or something. Which was causing the car the drop down on the tire. The c keeps flashing on my vechicle… the front driver tire rod and axel was broken or something. Which was causing the car the drop down on the tire. The car was not drivable. A tech called me to ask what was the issue I told them. They sent me a text stating the axel had basically twisted and was not supporting the vehicle. One quote was sent. Then after that I rcvd a text stating there was more damage they found. Second quoute was sent. Was texted again after that ANOTHER issue was found with the axel etc. THIRD quote sent. Was told it would be ready one date then was texted it would be a delay. NO LONER and I’m paying 500 for a rental. After all was completed. I was informed to come get the vehicle. TWO THOUSAND DOLLARS LATER Picked the vehicle up to drive it home about 2 miles in the SAME light came back on again after I was told everything was great. Called back up there annd spoke with Shauna NO help on the weekends pushed to Monday. I was told to drop it back off again. STILL NO LOANER per GMM shortage is what I’m being told. A service that I paid for to be rectified wasn’t. There has to be a better policy in place other than I’m sorry I can’t help you come bk Monday. ESP when it was not my fault. Dropped the car off AGAIN on Monday. Per Mr Powell, was told my car was ready later that day. DROVE THE CAR AND THE SAME THING WAS STILL HAPPENING TO MY VEHICLE. SMH called Mr Lee back and he informed me himself and another Tech drove my car FOR SEVENTY TWO MILES (of my gas that they did NOT put back nor did they tell me they ran it out…only to find nothing. I told him it’s not when you DRIVE the car it’s when it’s not in motion!! It’s LOCKING UP THE BRAKES SIR! Then Mr Lee say oh ok well now since you told me that we can look into that. xxx YALL BEEN DOING instead of running out ALL of my gas?!! Was told to DROP THE CAR BACK OFF still NO LOANER per LEE POWELL HE UNFORTUNATELY CANNOT HELP ME WITH THAT PART. We got disconnected I called him back and he no longer answered the phone. No call back afterwards or nothing. Still more money I am spending for something they charging me for but didn’t fix. On top of that it was my both of my daughter’s bday. I couldn’t even celebrate with them. Yall charged me two diagnostic fees and fixed a portion of the which was the damage cause by the light being on but didn’t figure why the ESC light illuminated and locking up my parking brakes. I the car back AGAIN because my service ESC light still illuminated. First Mr Powell said he ran my car with another Technician himself and couldn’t find anything wrong and the vehicle is fine then only to be told by Jonathan. That I needed a new battery and it’s going to cost me $353.87!!!! NO THANK YOU. At this point That was totally unacceptable. At this point yall are just guessing. This is unfair to me as the consumer I did not get the full service and I’m the one now out of 2500 with a service ESC light still on. I will drive to Florida for service before I come back here. No loaner given. Money spent that I couldn’t afford to keep spending NO help with a loaner even though ya had my car longer than expected AND I had to bring it back TWICE missed my kids bdays. Smh I will be filing a complaint with the Georgia Consumer Protection Division. More

We were very pleased with the whole process. Our salesman Kam did a wonderful job. Our salesman Kam did a wonderful job. More

Dealership is ok . Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk. Service advisor are not friendly. Especially the woman who sits in 2nd row 1st desk. More