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Terry Cullen Southlake Chevrolet

Jonesboro, GA

3.4
190 Reviews

1250 Battlecreek Road

Jonesboro, GA

30236

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Showing 190 reviews

January 25, 2024

I had work done on my Honda after an accident. I am very happy I decided to go with Terry Cullen the work was done great and the customer service was top notch !!!!!! More

by Antonio.calvillo0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie delarosa
Jan 29, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. We sincerely value your business and look forward to your next visit!

January 17, 2024

Kristi was the service rep that took care of me. . She had a very friendly attitude and assured me that my oil change and tire rotation would take an hour. I was very impressed when my car was ready More

by mariniglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Jan 19, 2024 -

Terry Cullen Southlake Chevrolet responded

We're happy you found Kristi to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. Please don't hesitate to reach out to us if there's anything more we can do!

January 04, 2024

I would absolutely give this dealership a five star 10 out of 10 amazing service Miss Jackie in the collision center is so Sweet and helpful. So informative. More

by delarosaj33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacki
Jan 06, 2024 -

Terry Cullen Southlake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day!

January 02, 2024

Racist and discriminatory. Do not give this dealership your business. Ignorance is rampant at this dealership. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision center front desk
Jan 04, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Steve/Gary - I am sorry that you had a negative experience with our staff. We take pride in employing people from all walks of life, regardless of the color of their skin or their ethnic background. Furthermore, most of our customers are people of color, so for you to accuse us of being racist, I think is unfair. You and another man came to our collision center last night and you were speaking on his behalf. Our receptionist tried to speak with the man you were representing, as it is vital for us to have acknowledgement and consent from the person that actually owns the vehicle, that they are okay with us performing work on their car. Apparently, there was a misunderstanding between the interaction of you three, and I would like to offer my deepest apologies. Our goal is to make every customer feel welcomed and appreciated, and for that I am sorry. If there are any other questions you may have or if we can help you in any other way, please do not hesitate to reach out to us. Thanks, Drew Cullen

January 02, 2024

Kelly gray was s awesome tech more dealership could use a few people like her More

by cbailey920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly gray
Jan 05, 2024 -

Terry Cullen Southlake Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 24, 2023

Ms Annie Pebbles is very helpful and a always very nice I couldn’t ask for a better person when I have a lot of questions More

by amirapierre2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Hollowell
Dec 27, 2023 -

Terry Cullen Southlake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2023

my wife and I an older couple in mcdonogh had a wreck totaled out our tru c k so we took our life savings to terry culling chevy to buy a vehicle we got a 2020 Tahoe and had to finance 32k its white we d More

by curtis-hughes
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Vincent tally
Jan 31, 2024 -

Terry Cullen Southlake Chevrolet responded

Hi Curtis - I am sorry to hear that you did not like the Tahoe you purchased from us. We do our best to be transparent with every customer, so I am sorry that you are feeling mislead. We put all information available to us on our website, including two separate vehicle history reports (CarFax and AutoCheck), so you can make the best and most informed decision you possibly can. We also encourage all of our customers to take the vehicle to an independent mechanic so they can be extra sure with the purchase they are about to make. Without knowing all of the details, the $30k that you put down with us could have provided you equity in the vehicle that you ended up trading, which is why you had to put down $0 the second time. Overall, I am very sorry to hear that you did not like the vehicle you decided to purchase from us and if there is a way we can help you in the future please do not hesitate to reach out. Thanks, Drew Cullen

October 28, 2023

I am Pastor Parris these guys sold us 2 lemons on wheels both broke down on us first our 2018 Cadillac and now our 2020 Chevy 4/4 silver rodo they tell at the table you have a warranty and when it tare's up More

by Pastorrogerparris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 31, 2023 -

Terry Cullen Southlake Chevrolet responded

Hi Pastor Parris - I am sorry for the issues you are experiencing with both of your vehicles. I left you a voicemail yesterday so we can discuss this and try to find an amicable solution. The reason we require payment up front for tear downs is that the extended warranty will only approve a claim once they know exactly what is wrong with the vehicle, so that they can determine if what is wrong with the vehicle is covered under your policy. All policies are different, so if the warranty company determines that the issue is not covered under your policy, and they deny the claim, many times customers will abandon their vehicle and refuse to pay for the inspection work completed. Unfortunately, the diagnostic/tear down does come with a cost as we have to pay our technicians for the time it takes to complete the tear down. However, as you have been a loyal customer to us, please give me a call so we can try to find a solution. Thanks, Drew Cullen

July 14, 2023

This dealers has been the worst dealership I’ve ever had the misfortune to have ever done business with in my over 50 years and 25 trucks. I bought a truck from them and shortly after I sold truck. So I req More

by rteub1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William Borrelli, Johnny Linder, Reggie Riley, Keith Baker, Billy Rogers, Lisa Jackson, Jennifer McDaniel, Rochelle Rodgers
Jul 17, 2023 -

Terry Cullen Southlake Chevrolet responded

Hi Mr. Eubanks - I am sorry for the delay and this is the first I am hearing about your situation. In order for us to process an extended warranty refund, we have to have your mileage, date of sale/trade, and proof of sale/trade. I have emailed you directly so we can gather the necessary information and I can look into expediting it. Additionally, your statement about selling manufacturer buybacks without disclosure is flat out, simply untrue. We take pride in being transparent with our customers and walking them through the necessary forms required to purchase a manufacturer buyback at the time of sale. Thanks, Drew Cullen

June 30, 2023

I had my vehicle there June 14th it was repaired the next day. I had to take it back on June 28th , because the check engine light came on and I was really nervous because I thought I would have to co More

by Walt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kellly Gray
Jul 05, 2023 -

Terry Cullen Southlake Chevrolet responded

Walt, we're happy you found our staff to be so supportive during your experience here at Terry Cullen Southlake Chevrolet INC.. We are always more than happy to assist you if anything else comes up. Take care!

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