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Terry Volkswagen Subaru
Lynchburg, VA
44 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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44 Reviews of Terry Volkswagen Subaru
September 06, 2023
Absolutely no pressure or hurry. Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase a Based on my experience when I purchased a previous Subaru from Terry and had it serviced there, I would not go to any other dealership to purchase an automobile. More
by Mike
Employees Worked With
Adam, randy enloe
Helpful August 28, 2023
I have a problem with the service department everytime I have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front wind have it serviced or inspected. A few weeks ago when I went to have the oil changed and get it inspected they called said I had to have new front windshield wipers before that l it would pass inspection. I was charged $50 for the 2 front wipers when I could buy all 3 several different places and they would put them on free for $21.93 for all 3. The back one was fine. The time before they cracked my windshield when the put the new sticker on and claimed it was cracked when it was brought in or after it left the shop. Funny the crack started exactly where the sticker was removed and went almost up to the middle of the windshield. I had to pay $500 deductible to have it replace. another time it was in for a recall repair and they did something to the gearshift and it had to be taken back to get it fixed. More
by jim1val2
Employees Worked With
service department
July 17, 2023
We started our search for our new car almost 1 year in advance. After lots of reviews we decided on a Subaru Crosstrek. We visited Terry Subaru numerous times dealing with Veron who was very nice and answ advance. After lots of reviews we decided on a Subaru Crosstrek. We visited Terry Subaru numerous times dealing with Veron who was very nice and answered all our questions. Subaru redesigned the 2024 Crosstrek and when the time came we made our decision BUT Subaru was only building a limited number. By chance on the way to the Toyota dealer we stopped there first. And by luck Veron told us we have a Limited Crosstrek in white coming in a few weeks. My wife found her car and we made a deposit. Veron kept in touch and in about 3 weeks it arrived. We finalized the deal and drove it home. Terry Subaru / Veron were nice to us each time we came in and there was no pressure or feeling rushed along with being respected. As senior citizens we appreciated this way of doing business. All features and setup were shown to us and in about 2 weeks we returned with a visit to Deanna who once again spent an hour going over the controls and setup. The only downside was the price but new cars are expensive and with a limited supply the price is what it is on the sticker. Unlike the Toyota dealer who removed the window stickers and admitted to a markup over invoice. Thanks for patience and time spent on us. More
by jewarner1
Employees Worked With
Deanna, The business mgr. (sorry forgot his name), vernon ward
June 05, 2023
Reliable and honest dealership. No high pressure sales. Only drawback is limited inventory due to demand for Foresters and the global supply chain issues. However, custom order arri No high pressure sales. Only drawback is limited inventory due to demand for Foresters and the global supply chain issues. However, custom order arrived much sooner than predicted. Pricing OK for the current times, but will hopefully be better when things return to normal. More
by ScoobySubie
Employees Worked With
Landon Dalton, randy enloe
April 12, 2023
Great Dealership. Everyone was great. Salesman Adam Nickerson is the best, he went over and above to help me. I would highly recommend Terry Automotive Everyone was great. Salesman Adam Nickerson is the best, he went over and above to help me. I would highly recommend Terry Automotive More
by cheryl.walton
Employees Worked With
Adam Nickerson
July 29, 2022
When I take my Subaru in for service the team is always very pleasant and helpful. The work is done promptly and professionally and I’m out of the door. Great job! very pleasant and helpful. The work is done promptly and professionally and I’m out of the door. Great job! More
by Sandweed
Employees Worked With
vernon ward
June 06, 2022
Combination scheduled service and warrant repairs. Had planned to leave the car because we had local errands but lived out of town and service was extensive. Worked with service advisor and they manag Had planned to leave the car because we had local errands but lived out of town and service was extensive. Worked with service advisor and they managed to get the car finished in time we could take it home after our local business. This saved a return trip. Work was done satisfactorily. More
by XCorps
Employees Worked With
Amber
