Terry Volkswagen Subaru

Disrespected, patronized, staggeringly incompetent service On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scra On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as I’m driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front driver’s side mud flap gone & the wheel well protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as I’m driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes – I’m told it’s just those types of brakes (I’m just a stupid woman – what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later it’s still not done & it isn’t until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, it’ll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & don’t want there to be any question as to what needs to be done. Brings me the car back – hadn’t even touched the brakes – same loud groan, same decibel level (hoped I’d go deaf during the day & not notice or I’d get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terry’s last chance before I go public. Profuse apologies, will make this right, not because you’re a woman, all our fault, will take care of this & make sure it’s done right. Replaces brake pads & rotors – finally the brakes are fixed. As I’m driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasn’t driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & he’s still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasn’t before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isn’t right, I’m taking it to my mechanic & they’re paying for it. I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department – parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly I’d been treated if they didn’t make this right & told them it wasn’t a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you don’t either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim. More

Excellent service Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we ha Contacted, test drove, and purchased a used Volkswagen Routan all in one evening. I was a new customer and the sales rep Randy made us feel like we had been buying from there for years. He was very knowledgable of the vehicle, and clearly answered all questions we had about car/purchase options. The price was fair and financing quick and easy. I would highly recommend buying from Terry VW Subaru. More

Friendly / Knowledgeable Staff Due to superior service and sales staff from Terry VW, I currently own 2 Volkswagen’s and wouldn’t consider any other dealership for my needs. Being Due to superior service and sales staff from Terry VW, I currently own 2 Volkswagen’s and wouldn’t consider any other dealership for my needs. Being a female, I rely on Service Manager Buddy Davis to take care of my service needs. Whatever he says is needed, I don’t question. When my daughter wanted to test drive a vehicle on their lot, I called Buddy for guidance with salesperson to send her to. Rodney Williams was waiting for her with vehicle she was inquiring about parked out front and the entire Terry staff made her feel very much at ease and took excellent care of helping her make the decision to purchase. While talking with Rodney, I also took notice of a beautiful white Passat parked out front and within 2 days, I purchased my 2nd VW. When friends or family members mention purchasing new vehicle, I make the suggestion to visit Terry before making their final decision / purchase. The entire staff makes you feel like family and no matter what your question is, they have the answers. I’m truly a 100% satisfied Terry Volkswagen customer. More

The salesman was extremely rude and insulting. I found the same vehicle, about an hour away from Terry Subaru, for $750 less than that of the '"lowest" price offered at Terry Subaru. The salesman became the same vehicle, about an hour away from Terry Subaru, for $750 less than that of the '"lowest" price offered at Terry Subaru. The salesman became furious when I informed him of this and insulted me, telling me that I was not a man of my word; we had discussed a price over the phone prior to me going to the dealership. I had my mother and father with me and we all agree that it was the WORST car shopping experience and I've purchased 13 new cars in the past 15 years. I don't understand how this dealership stays in business... More