The Audi Connection - Service Center

In for 75,000 service. Car in at 9am, picked up about 5pm. Basic service (no brakes, no tires, no major engine or drive train work). Oil change, spark plugs, V belt. Bill w Car in at 9am, picked up about 5pm. Basic service (no brakes, no tires, no major engine or drive train work). Oil change, spark plugs, V belt. Bill was just under $1,200 (and that was with 15% discount offer). Have owned Lexus, BMW and Chevrolet vehicles. SHOCKED at the amount for simple service. Service advisor tried to say he had gone over charges when I dropped off the car.B.S. NEVER AGAIN AUDI!!! I should have known better than buying anything from The Joseph Group. More

For the past 11 years, I have been servicing my Audi A4 at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routi at The Audi Connection (formerly Joseph Audi). My last service visit was very disappointing. I called a week in advance to schedule my A4 for a routine service and asked for a loaner car. The service department told me that should not be a problem. I drive over two hours to have my car serviced and expected genuine customer care. I did not receive this. In fact, my sister (who was with me at the time) said she had better service at the local Pep Boys. Upon dropping my car off, I told Lee in the service department, that I needed a new pair of wind shield wipers and reminded him I requested a loaner car. Assuming that I would get one of the six Audi loaner cars parked out front, I was told I needed to wait until the Enterprise guy came from down the street. I don't understand why I was not given an Audi loaner when I scheduled my car a week in advance. My sister and I were inconvenienced by the wait, paperwork, and inspection of the rental car during the pouring down rain. When I came and picked up my car I asked Lee if they put my wind shield wipers on. He commented that wipers were not included in the type of service I had done unless I specifically requested them. I told him I had requested them- the first thing I told him when I arrived! I went to pay for my service and the cashier said he had not even written down my request. I handed her my Audi discount card they sent me in the mail and she said they already discount the wipers and I would not be permitted to use the card. Why do they send out discount cards for service and parts if they do not honor them? Needless to say my wipers cost $54.00. The cashier reminded me that labor of the wipers would have been another $50.00 to have them installed! Luckily, I was not charged for this service. I would not recommend anyone to go here. I plan on finding another Audi dealer for service. This is upsetting to me, since I have been a loyal costumer for a long time. More

Tried to arrange a service for few times, and finally got to hold a loaner car, and I was told it will be an Audi loaner. Went to the dealership on the date of my appointment, I was told, they were out of Au to hold a loaner car, and I was told it will be an Audi loaner. Went to the dealership on the date of my appointment, I was told, they were out of Audi Loaner, so that they had to put me in an Enterprise rental (a Ford Focus or smiliar). I did not have time to agrue, so that I said ok. While I was waiting for my rental to show up, 3 different customers came after me, and they all got Audi loaner, an A6, a Q5, and an A5. I went back in and ask my service manager, what was going on. I was told "they had to offer Audi loaner to their potential customers first", and their sales department refused to offer me one. I took my 2006 S4 for service, and I was treated like 2nd classes customer. I was pissed and told them to get my car back, and then I went to different dealership where I can be treated like other customers. I would never go to Audi Connection for anything, will definitely not recommand anyone to go there. More

Made appointment for service and booked a Audi loaner, was told all good. when I arrived, I was told no available loaner, so that they had to give me a rent car. While I was waiting for my rent car, 3 oth was told all good. when I arrived, I was told no available loaner, so that they had to give me a rent car. While I was waiting for my rent car, 3 other customers pull up for service and they all got a Audi loaners, which pissed me off and then I asked the service consultant what was going on. and then I was told those where "potential customers". I love Audi, but the customer service really turns me off. My next car would probably be a BMW or MB only because Audi has the worst customer service among other German brands. More

The caliber of service we have experienced recently was disappointing at best and I would definitively not recommend the Audi Connection. Fiancée purchased a 2005 A6 new from Audi Connection, all maint disappointing at best and I would definitively not recommend the Audi Connection. Fiancée purchased a 2005 A6 new from Audi Connection, all maintenance through AC. Took the car in on three separate occasions for issues with the camshaft while the car was under warranty. While some repairs were made in the first instance was met, the problem was not resolved and necessitated a second and third visit. The second and third visits were diagnosed as "don't worry about it," and followed with "we can't hear the noise;” dismissive phrases with no resolution. The car is now out of warranty and the issue is increasingly problematic. Upon calling twice in the past two weeks for service, much detail was given as to how busy and booked the service team was and that it would be over a week before an appointment would be available. An over the phone diagnosis resulted in a $4k timing chain replacement. The car has 47k miles; while I’m not a trained professional, it’s reasonable to say 47k miles is on the early side for this repair. Car repairs are distressing for everyone - the last thing a customer wants to hear when faced with a malfunctioning car and a large repair bill is a diatribe on how incredibly inconvenient it is for the customer to bring the car in (for a fourth time, and now with costs out of pocket) to your service team. As part of purchasing an Audi (or any luxury brand), you pay for experience. We simply expected better; perhaps with acknowledgement of a problem, an apology for the inconvenience or anything close to solution-oriented. Overall, we’re disappointed and had any acknowledgement or apology occurred from the service team, our decision may have looked differently. We’re now stuck with a problem that should have been fixed nearly a year ago, while under warranty, and will no longer have our vehicle serviced by and nor would we purchase future vehicles from Audi Connection. More