The Ford Store San Leandro - Service Center

Bad service and bad communication and lack of updates on my truck still didn’t fix one of the sensors my truck still didn’t fix one of the sensors More

S.L.Ford was super quick to service our truck that had a recall notice. Coming to our home to install the airbag was a great service, as my husband is disabled and doesn't drive at this time. The technician recall notice. Coming to our home to install the airbag was a great service, as my husband is disabled and doesn't drive at this time. The technician was very courteous. We would recommend S.L.Ford. More

Your tech writer tom went beyond . ..when my truck died right outside dealership. I called and told him bad battery connection He came out got me going and sent mechanic next morning ..when my truck died right outside dealership. I called and told him bad battery connection He came out got me going and sent mechanic next morning to replace bad cable. I have copd and was low on oxygen. His help wins points for your dealership. But none for my truck. Bought new from you. Less than 2 weeks changing rear main seal This visit was the 3rd time it has been done. More

I felt so satisfied with the assistance received by representative Owen Roger,that guy so special. Thanks so much.you should keep him up for ever. representative Owen Roger,that guy so special. Thanks so much.you should keep him up for ever. More

Arrived early for my appointment. Was warmly greeted and written up for the break recall. I was told it would take a few hours. I was contacted and told my truck was ready before the Was warmly greeted and written up for the break recall. I was told it would take a few hours. I was contacted and told my truck was ready before the scheduled time. Great service. Thanks, San Leandro Ford. More

Always treated with professionalism, friendliness. Always kept up on information with how the service work is being done. Always kept up on information with how the service work is being done. More

En 3 meses no pudieron arreglar mi carro y aun no me an regresado mi dinero que es aproximadamente 1k regresado mi dinero que es aproximadamente 1k More

I took my vehicle to Ford San Leandro and they had my vehicle for one month and they didn’t fix anything so worst customer service and the worst dealership vehicle for one month and they didn’t fix anything so worst customer service and the worst dealership More

I am not happy with my 2003 ranger xlt. within the first two weeks i had to have fir the 3rd time a replacement of the rear main seal. I recently developed copd ans am unablle to do much of within the first two weeks i had to have fir the 3rd time a replacement of the rear main seal. I recently developed copd ans am unablle to do much of my own maintenance. The only reason i will go back there is because of your tech writer tom cope I picked up my track 430 or so. Drove out of lot and it died. Turned out was a bad battey cable connector. It was loose and i had no tools with me and a very limited supply of oxygen and i am blocking a lane if traffic. I had tom's # and called him. I left message about my situation. He showed up with tools in hand. Got me on my way home. He asked for me to call and let him know i made it back. The next morning he arranged for a mobil tech to replace the bad cable. It is when people like that who go out of their way to help is why customers come back. Not rear main seals I More

Had my horn work on once looked at an quote price repairs were done fast an ready in 4 days very happy customer thank you Thomas repairs were done fast an ready in 4 days very happy customer thank you Thomas More