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Babylon Honda - Service Center

West Babylon, NY

4.6
2,639 Reviews

2,639 Reviews of Babylon Honda - Service Center

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August 20, 2025

The staff is pleasant and knowledgeable. They listened to my concerns and had my car fixed within a day More

by PIOWICZ187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

was very informative and kept me updated. was clear in estimating time of wait and answered my questions More

by LUZ.URIAS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2025

Vanessa is very responsive and helpful. The check out receptionist was very courteous and professional More

by shelleywinter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Checkout Receptionist Miss Paez
August 15, 2025

For the most part I was satisfied with the service. The only thing I would suggest is informing the person on the total price due. I was a bit surprised at the end to get a higher price than I expecte More

by mlombardo_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Easy to make an appointment. Work was done quickly. First service was complimentary and at no cost More

by GARYJGISONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

There’s nothing “new” about The New Babylon Honda. They’re crooks, from the sales to the service department. I brought my 2018 CRV in for a recall repair of my fuel pump and in return, got back a CR More

by afg034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Ferchak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

The New Babylon Honda responded

Hello, We’re very sorry to hear about your experience and the frustration this has caused. While we did complete the recall repair and addressed the fuel pump concern at no cost, we understand you feel additional issues were not handled to your satisfaction. It’s never our intention for any customer to leave feeling dissatisfied, and we regret that this situation left you with that impression. We take feedback like yours seriously and will be reviewing the matter further with our service team. We would also welcome the opportunity to discuss your concerns directly and work toward a resolution. Please contact our service management team at your earliest convenience so we can assist further. — The New Babylon Honda Team

Aug 18, 2025 -

afg034 responded

The service management team WAS contacted while my car was at the service center. They didn’t once reach out or offer a solution. My car was ready early so I could take it elsewhere but was told by my advisor to hold off on pickup because he wanted to talk to the manager regarding this issue. We were ignored for 3 hours after that. I have since had the car repaired and consulted two separate mechanics regarding this issue. They BOTH agree Babylon Honda’s negligence caused further issue to my car.

August 12, 2025

This dealer is the kindest, proffesional and on the ball so to speak. Akwats keeping us updated as work progresses. I would not take my car anywhere else!!❤️❤️❤️ More

by LORRUS963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaneen Foulke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tajrik Foulke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

The New Babylon Honda responded

Hello, Thank you so much for your kind words! We’re thrilled to know you feel well taken care of and kept updated throughout the process. Your trust and loyalty mean a lot to us, and we’re honored to be your go-to dealership. ❤️ — The New Babylon Honda Team

August 11, 2025

Fast service. Superb work. Clear Communication. In and out! Never shady, always honest and looking to help whenever possible. More

by marioi411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2025

Steven was great! Kept me informed and had all the work done in 2 days. My son and friends have Jeeps and they are waiting a month just to get parts. More

by Magbogs117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words! We’re thrilled to hear that Steven kept you informed and completed the work quickly. We understand how frustrating long wait times can be, especially when others are waiting weeks for parts. We’re glad we could provide you with a better experience. If you or your son and friends ever need anything else, don’t hesitate to reach out!

August 06, 2025

I've experienced a more friendlier atmosphere with you're service reps.reporte. Melanie didn't bother to look in your enclosed waiting room More

by Sanchezlorena20
Recommend Dealer
No
Employees Worked With
Melanie Betancur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Betancur
Aug 09, 2025 -

The New Babylon Honda responded

Thank you for sharing your experience. We’re sorry to hear that your visit didn’t meet your expectations regarding our service atmosphere and the waiting area. We strive to provide a welcoming and attentive environment for all our customers, and we’ll be sure to address this with our team, including Melanie. Your feedback is important to us as we work to improve. Please feel free to reach out directly if you’d like to discuss this further.

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