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Thomas Cumberland Subaru - Service Center

Cumberland, MD

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56 Reviews

56 Reviews of Thomas Cumberland Subaru - Service Center

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June 08, 2021

Shawn was very helpful the whole time. You made sure I understood what they were doing with my vehicle. To ensure all my concerns were taken care of. My vehicle was well cared for. Shawn did amazing he wa More

by christen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
Jun 08, 2021 -

Thomas Cumberland Subaru responded

We sincerely appreciate this great review! Shawn is the best. We are so glad to have him on our team! Thank you for choosing Thomas Cumberland. We hope to see you again in the future!

June 04, 2021

Top shelf service from Shawn and every staff member I encountered. Professional and Informative team with a great leader. Very clean waiting area, outer appearance was on point. All around a great experi More

by Zembower24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
Jun 08, 2021 -

Thomas Cumberland Subaru responded

Thank you for this great review! We strive to provide the best experience for every customer. Thank you for choosing Thomas Cumberland!

June 02, 2021

I just picked up my vehicle and I was greeted with a wonderful and exceptionally friendly experience. Everything was very easy and convenient. The service performed and checked for me was a great price More

by Pick.bm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
Jun 08, 2021 -

Thomas Cumberland Subaru responded

We sincerely appreciate this great review! We are glad you like the way we do business. Thank you for choosing Thomas Cumberland! We hope to see you again in the future.

May 19, 2021

My experience was absolutely fantastic. Shawn Frye made sure everything I needed was taken care of. He truly went above and beyond, talk about customer service!! Thank you, Shawn! More

by Lmsamson89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
May 28, 2021 -

Thomas Cumberland Subaru responded

Thank you for taking the time to leave us this great review! We are thrilled to hear that you had such a great experience with Shawn. We are happy to have him on our TC Team! Thank you for your business! We hope to see you again in the future.

May 19, 2021

I got a flat tire while traveling through Cumberland yesterday. Shawn helped me find an appropriate replacement at a very affordable price. The shop was busy and I couldn't get the tire replaced at the More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
May 28, 2021 -

Thomas Cumberland Subaru responded

Thank you for leaving us this positive review! We are thrilled to hear that Shawn was able to help you. He is one of the best! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business!

May 18, 2021

Shawn was so helpful and nice! He kept me updated on how much longer it would take for both of my cars to be done. Thomas was so efficient and worked fast to make sure both of my cars were well taken care o More

by mckaylabruck4031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Frye
May 24, 2021 -

Thomas Cumberland Subaru responded

McKayla, we love to hear that! Shawn is a great asset to our team and we take pride in providing exceptional customer service. Thank you for choosing Thomas Cumberland!

April 14, 2021

Jamie did a excellent job. He was friendly well informed about the vehicle, kept us informed about the progress of finding us the vehicle we wanted. More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Kline
Apr 21, 2021 -

Thomas Cumberland Subaru responded

Thank you for leaving us this great review! Jamie is one of the best and we are glad to have him on our TC Team! Thank you for your business and for choosing to be apart of the Thomas Family!

February 15, 2021

Shawn Frye in the service department is wonderful. He goes above and beyond to take care of customers. He has a way with people. Everyone I have ever speak to him loves him. He puts a personal touch on e More

by Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Gray, Emily Weber, Shawn Frye
July 27, 2020

Tammy Shook is amazing, top shelf service with a smile and attention to detail. Follow up and response time best ever. She made my experience a 5 star experience. Thank you Tammy. Frank DiBenedetto More

by frankdiben3
Recommend Dealer
Yes
Employees Worked With
Tammy Shook
Jul 31, 2020 -

Thomas Cumberland Subaru responded

Frank, thank you so much for the kind review! Tammy is a wonderful asset to the TC Team. We appreciate you sharing your experience and are happy to know it was 5 star worthy. Please let us know if we can be of any service to you in the future. Thanks again!

March 23, 2020

We have bought about five cars here Jonathan has been our man very courteous and nice I usually ask for him but they are all very nice More

by Richlovesdebs
Recommend Dealer
Yes
Employees Worked With
Actually fellow comes up to detail and there was scratches on car so he detailed them out
Mar 24, 2020 -

Thomas Cumberland Subaru responded

Thank you for taking the time to leave us a positive review, and for being a continued Thomas Cumberland customer. We appreciate your business. Take care!

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