Thomas Cumberland Subaru - Service Center
Cumberland, MD

56 Reviews of Thomas Cumberland Subaru - Service Center
Shawn was very helpful the whole time. You made sure I understood what they were doing with my vehicle. To ensure all my concerns were taken care of. My vehicle was well cared for. Shawn did amazing he wa understood what they were doing with my vehicle. To ensure all my concerns were taken care of. My vehicle was well cared for. Shawn did amazing he was very polite, and respectful. More
Top shelf service from Shawn and every staff member I encountered. Professional and Informative team with a great leader. Very clean waiting area, outer appearance was on point. All around a great experi encountered. Professional and Informative team with a great leader. Very clean waiting area, outer appearance was on point. All around a great experience. More

I just picked up my vehicle and I was greeted with a wonderful and exceptionally friendly experience. Everything was very easy and convenient. The service performed and checked for me was a great price wonderful and exceptionally friendly experience. Everything was very easy and convenient. The service performed and checked for me was a great price and value. Thanks for taking care of me and our family vehicle. More

My experience was absolutely fantastic. Shawn Frye made sure everything I needed was taken care of. He truly went above and beyond, talk about customer service!! Thank you, Shawn! sure everything I needed was taken care of. He truly went above and beyond, talk about customer service!! Thank you, Shawn! More
I got a flat tire while traveling through Cumberland yesterday. Shawn helped me find an appropriate replacement at a very affordable price. The shop was busy and I couldn't get the tire replaced at the yesterday. Shawn helped me find an appropriate replacement at a very affordable price. The shop was busy and I couldn't get the tire replaced at the dealership before close, so Shawn helped me find another shop in town that was able to install the tire. Amazing service at a reasonable price, it was refreshing to be treated so well by a stranger. Would absolutely recommend this location and Shawn in particular. More
Shawn was so helpful and nice! He kept me updated on how much longer it would take for both of my cars to be done. Thomas was so efficient and worked fast to make sure both of my cars were well taken care o much longer it would take for both of my cars to be done. Thomas was so efficient and worked fast to make sure both of my cars were well taken care of. I will definitely go to Thomas when I need a new car! More
Jamie did a excellent job. He was friendly well informed about the vehicle, kept us informed about the progress of finding us the vehicle we wanted. about the vehicle, kept us informed about the progress of finding us the vehicle we wanted. More
Shawn Frye in the service department is wonderful. He goes above and beyond to take care of customers. He has a way with people. Everyone I have ever speak to him loves him. He puts a personal touch on e goes above and beyond to take care of customers. He has a way with people. Everyone I have ever speak to him loves him. He puts a personal touch on everything and always makes me want to come back. Thank you Shawn!!! More
Tammy Shook is amazing, top shelf service with a smile and attention to detail. Follow up and response time best ever. She made my experience a 5 star experience. Thank you Tammy. Frank DiBenedetto and attention to detail. Follow up and response time best ever. She made my experience a 5 star experience. Thank you Tammy. Frank DiBenedetto More
We have bought about five cars here Jonathan has been our man very courteous and nice I usually ask for him but they are all very nice man very courteous and nice I usually ask for him but they are all very nice More