Thomas Cumberland Subaru - Service Center

Service on my 2013 Hyundai Elantra I was very satisfied with the friendliness and courtesy of your employees on my visit Sept. 19 and 26. They explained everything and checked to see i I was very satisfied with the friendliness and courtesy of your employees on my visit Sept. 19 and 26. They explained everything and checked to see if the part I needed was under warranty and it was. The only problem I had was the ice cold waiting room. I asked if the A/C could be turned up and I was told she couldn't do it but she would see if they could take care of it. Well, I was there for 2 hrs. and the air was blowing down on me and when I got home my throat was scratchy and I am very susceptible to getting colds easily because of my age. All the other people in the room were cold and one person had a jacket on and said she was going outside to get warm. More

Poor service on airbag recall When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I told her this was unacceptable she downplayed the danger saying "it is only a problem if you have an accident!" Beyond words. Got an appointment for then next morning at a competing dealer in Winchester. Never again! More

Great Experience I came in to get some service on my 2015 Subaru Forester. Just sitting near the TV. Jonathan Loughrie, came over. He was my Salesperson back in 2014 w I came in to get some service on my 2015 Subaru Forester. Just sitting near the TV. Jonathan Loughrie, came over. He was my Salesperson back in 2014 when I bought my very first Subaru. We started talking. About 3-years ago, I kept getting emails, Subaru wanted to buy my Car, so I could trade it in, for a newer model. So, he discussed my options, buying a new car or to lease a new car. I very quickly started to listen to him about leasing a new, 2018 Subaru Forester. I knew I would like the Car, as I already have one. Mine had about 31,000 miles on it, and I've had it for almost 4-years. Loved it. So, I decided to lease a new 2018 Subaru Forester. This is the very first time, that I have had a vehicle that is an automatic. I've been driving for over 40-years, just have to get used to giving my left leg/foot a rest. When ever I am looking for a new car in the future, I would recommend Jonathan Loughrie at Thomas. I would also recommend him to any of my friends that may be looking for a new car. A plus with the car, it has Xm Radio installed. Which I love. More

AWESOME The service department is by far the best. They go above and beyond to make your experience great! I've dealt with Teresa on several occasions and she The service department is by far the best. They go above and beyond to make your experience great! I've dealt with Teresa on several occasions and she's absolutely the best. If I could give more than a five star rating I would. More

Exceptional Service The service we received exceeded our expectations, Eric in the Service Depart went above and beyond. Eric and the entire staff were always friendly The service we received exceeded our expectations, Eric in the Service Depart went above and beyond. Eric and the entire staff were always friendly and professional. It was very clear that they really appreciate their customers. I highly recommend Thomas Hyundai Subaru. More

Great Experience at Thomas Subaru! Yes, I have bought all my cars at Thomas and they are wonderful people. I Tell everyone about my experience at Thomas. I have bought all my cars there Yes, I have bought all my cars at Thomas and they are wonderful people. I Tell everyone about my experience at Thomas. I have bought all my cars there and will continue. I want to express my thanks to Amanda Roth for all she has done for me over the years. Amanda is the best!!! More

Just wanted to say THANK YOU for the great service I Just wanted to say THANK YOU for the great service I received at your location. I thought service with a smile was long gone, but not at Thomas. I t Just wanted to say THANK YOU for the great service I received at your location. I thought service with a smile was long gone, but not at Thomas. I told them what I needed and they did the job. They will also tell you if they find any problems before they do anything and quote you a price. What a great crew you have working there. Sue Chaney More

The people at Thomas are always extremely helpful, courteous and friendly. They answer every and all questions. I know when I go there I will get a straight answer, not a sales pitch. Thomas is ver courteous and friendly. They answer every and all questions. I know when I go there I will get a straight answer, not a sales pitch. Thomas is very easy to deal with. I am always certain that they know what they are doing and they will not make unnecessary repairs on my car. More

My most recent visit to Thomas Hyundai Subaru was for a routine oil change. The service department is always prompt, effecient, friendly and thorough. I bought my Outback from Roman Spriggs in 2010. He routine oil change. The service department is always prompt, effecient, friendly and thorough. I bought my Outback from Roman Spriggs in 2010. He was completely knowledgeable and determined to give me the best deal possible. When I come in for service, he always greets me by name and ensures that I am pleased with my car and the customer service I'm receiving. He rocks. More

I have given the ratings above because during my last visit, 4/12, I experienced excellent service and was happy with the outcome. I initially went for my service because of an oil change. I was aware th visit, 4/12, I experienced excellent service and was happy with the outcome. I initially went for my service because of an oil change. I was aware that my car, Subaru 2001 Outback, would be in need of a brake service in the near future. I asked Jason if he could detail the potential service after the multi-point inspection was done. Jason complied and informed me of the remaining pad on the brakes and answered all of my questions as to how much longer the front and back pads would perform. After listening to Jason I felt that it would be best for convience and safety to take care of the issue right then. What I appreciated from Jason was that I didn't feel any pressure to complete the service, he was calm and answered/provided exactly what I asked. While I was waitng for this service I also spoke to Jonathan Loughrie, who sold me and my husband the Outback in 2009. Jonathan has always maintained a friendly and professional demeanor with me during my appt.s. After telling him what the service was, he offered a loaner car to run any errands that I might have. Though I declined, he stated to let him know if I changed my mind. In the past he has also offered me this and I have appreciated the thoughtfulness. My brakes are working great and I appreciate the service I received--thank you. Kelly Sydow More