Thunder Chrysler Dodge Ram - Service Center

Communication is absolutely horrible. They were only suppose to keep my vehicle for the day to put a new seatbelt fastener in which had to be ordered so this was the second appointment. They were only suppose to keep my vehicle for the day to put a new seatbelt fastener in which had to be ordered so this was the second appointment. They kept the vehicle over night and did not return any of my calls to get a status on my car. The next morning I tried again and left a message, which was not returned. I then called a spoke to the new car sales manager and he said he would check on the status of my car. A short time later I received a call from the service department advising my vehicle would be done by 6 pm. The service department here is a joke and I will not use them again. This is the third time I have had a problem with them. I thought they would improve, that is not the case. Avoid this service department and go else where! More

The dealership is awesome. Everyone we encounter from sales to service or great very customer oriented and made sure all of our wants or met. Everyone we encounter from sales to service or great very customer oriented and made sure all of our wants or met. More

Superior customer service and care is what they do, expert and professional attention for those looking for the best. Ask Luis Peña........he knows! expert and professional attention for those looking for the best. Ask Luis Peña........he knows! More

Shop often ran with skeleton crew, always takes over a week to even diagnose your vehicle week to even diagnose your vehicle More

They always try their best to accommodate your schedule needs! Louis also is very good at his job! needs! Louis also is very good at his job! More

Very professional and great personality. Everyone had a smile on their face and spoke back to you. Everyone had a smile on their face and spoke back to you. More

Friendly service people. Knowledgeable service writers that address the concerns of the customer and fix the problem. Knowledgeable service writers that address the concerns of the customer and fix the problem. More

Car battery changed expeditiously and the service was excellent. Luis was very helpful and professional. excellent. Luis was very helpful and professional. More

Great customer service, Tony Smith the GM he really cares, and is always there to help. cares, and is always there to help. More

They usually do a great job. My last time there for an oil change and tire rotation my tires air pressure was off and not corrected. Windshield washer fluid was not topped off. My last time there for an oil change and tire rotation my tires air pressure was off and not corrected. Windshield washer fluid was not topped off. But I hope this was a one and done miss on thier part. More