Tim Short Ford of LaFollette

Buying a car can be a traumatic experience with so many factors influencing the decision. For many of us, the typical car lot experience brings stress and pressure. That’s why our experience at Tim Short F factors influencing the decision. For many of us, the typical car lot experience brings stress and pressure. That’s why our experience at Tim Short Ford was such a pleasant surprise. We worked with Marcus Smith, and he was courteous, knowledgeable, and intuitive—without ever being pushy or hovering. He gave my wife and me the space we needed to make our own decision, which made all the difference. The General Manager, Charles Burchfield, was equally impressive—easygoing, upfront, and honest throughout the entire process. At no point did we feel pressured, “held hostage,” or worn down like we have at other dealerships that promise to save you “THOUSANDS OF DOLLARS.” Well we did save thousands and I know we got well below book value on price and Charlie took great care of us on our trade as we got a better price than any other dealer we spoke to or Carvana. My wife has serious PTSD from past car-buying experiences, so even getting her onto a dealer’s lot is a challenge. I promised her Marcus and Charlie were different—and thankfully, that proved to be true. Marcus assured us we would totally love our Navi and he was not wrong! We are beyond thrilled with our 2022 Lincoln Navigator Reserve. It’s an incredible vehicle! Now if I could just convince my wife to let me drive it! More

I contacted Tim Short Ford through their website after hours and was immediately contacted the next morning. The vehicle I originally wanted was at a different location so I asked Stephen Howard to send m hours and was immediately contacted the next morning. The vehicle I originally wanted was at a different location so I asked Stephen Howard to send me the Mustangs he had on the lot. We were from out of town visiting family and wanted to trade the Durango we had for something comfortable and fun! I picked the one I was interested in and Stephen went to work for us. We did the majority of it between text messaging and a couple of short phone calls (didn’t want to take too much time from our family visit). Stephen did an amazing job and everything was pretty cut and dry! When we got to the dealership about an 45 minutes before closing, the car was already detailed and everything was ready for us! It was the best and most pleasant car buying experience that didn’t take all day sitting in a dealership negotiating and beating each other up. The finance guy (sorry but I can’t remember his name) was outstanding also! Very polite, went over everything and made the process easy! Thank y’all, we appreciate how smooth everything went and will see ya again when we are ready for another Ford! More

Found the best deal in the region. Kris was outstanding throughout the whole process. I live about 2 hours away and Kris and the rest of the team made everything so easy. My Jeep Gladi Kris was outstanding throughout the whole process. I live about 2 hours away and Kris and the rest of the team made everything so easy. My Jeep Gladiator was ready when I arrived. I was on my way home in about an hour. The drive was worth it! More

i traded cars ,rusty was my salesman he was great answered all my questions ,an got me a good deal ,ive not drove my toyota much yet but i love it ,if it will be as good as my trading experience ,i answered all my questions ,an got me a good deal ,ive not drove my toyota much yet but i love it ,if it will be as good as my trading experience ,i will have it along time ,if i could id give rusty a 10 ,he was so nice an helpful More

Very caring, cordial, and efficient. We were blessed by their attention to making sure they had the right vehicle to meet our needs. We were blessed by their attention to making sure they had the right vehicle to meet our needs. More

I know this review is lengthy, however, it is worth the 5-minute read and may save you headaches and heartache. My wife and I purchased a 2023 Jeep Grand Wagoneer from Tim Short Ford in LaFollette, TN i 5-minute read and may save you headaches and heartache. My wife and I purchased a 2023 Jeep Grand Wagoneer from Tim Short Ford in LaFollette, TN in April of this year. The vehicle had less than 13,000 miles on it at the time of purchase. The day we picked the vehicle up from the dealership, the vehicle had not been properly detailed as promised. Upon further inspection of the vehicle when my wife arrived home, she found illegal drugs in the vehicle. We immediately called the dealership to address the situation, stating that this was unacceptable. My wife and I had the vehicle personally detailed, to which the dealership did reimburse us. On April 24, 2025 (8 days after purchasing the vehicle), we returned the vehicle to Tim Short Ford to have a ceramic coating applied to the vehicle (a service the dealership provided at a cost of $895.00. Prior to purchasing the coating package, it was explained to us in detail that the ceramic coating application was a multi-step process (cleaning, paint corrections…) prior to the ceramic application. When my wife picked the vehicle up upon completion of the ceramic coating, she questioned why the vehicle was so dirty. The response she got for the dirt being on the vehicle was that the coating was applied at an offsite location and that the dirt accumulated on the vehicle on the way back to the dealership. As a result of our skepticism, we took the vehicle to a detailer here in Knoxville (who specializes in this type of coating), and upon inspection told my wife that ceramic coating had never applied to this vehicle. I called the sales manager about it, to which he stated that the service had been completed. During the phone conversation, I asked for a refund in the amount of $895, the price we had paid for the service as we had an independent third-party state the work was never performed. The sales manager stated that he would need to speak to his managers for approval. On May 14, 2025, on the way to the Jeep dealership here in Knoxville (to address several issues with the battery, alternator, and computer system) the vehicle was started throwing error codes and ultimately shut down the vehicle while my wife was driving down the highway. The vehicle was at the Jeep dealership for 8 days requiring extensive repairs. Upon completion of the work at the dealership, we reached back out to Tim Short Ford regarding all our issues with this vehicle, including the ceramic coating. On June 9, 2025, Tim Short Ford sent my wife and I settlement paperwork for the ceramic coating. This paperwork wasn’t solely for reimbursement. By signing this settlement paperwork, we would be releasing Tim Short Ford from any further liability regarding the Wagoneer going forward. In addition, there was a disparagement clause in the document stating we would not post anything on social media or any other platform regarding our experience with Tim Short Ford. We never signed this paperwork because we wanted our voice to be heard. Prior to writing this review, we reached out to James Brafford, who is a Partner and General Manager of the dealership detailing our experience. Thinking he may want to know how his dealership is being ran. He briefly responded to my email saying he would personally investigate the situation and get back to us. That was on September 6, 2025, and we have not heard anything back from Mr. Brafford since. Based on what my wife and I have experienced and briefly detailed above, I question the ethical and legal practices of Tim Short Ford in Lafollette, TN. From the illegal drugs found in the vehicle to charging for work that was not performed (and validated by an independent third party). Proceed with caution if you decide to do business with this dealership. More

Great salesman Ryan Hutson was not pushy he let us decide what we wanted.Best experience I have ever had buying a vehicle. and trading in our truck. what we wanted.Best experience I have ever had buying a vehicle. and trading in our truck. More

Treated very good as repeat customer. Friendly and thorough throughout the process of purchasing a pre-owned vehicle and trading in my old truck. I am pleased with purchase and service. Friendly and thorough throughout the process of purchasing a pre-owned vehicle and trading in my old truck. I am pleased with purchase and service. More

They have been servicing our vehicle since we bought it in 2016. The service is excellent and we highly recommend them. in 2016. The service is excellent and we highly recommend them. More

Don't EVER buy from this dealership. I have purchased two Vehicles from this location. one used and one NEW. Both times I regretted it the after service is a complete joke. They conta I have purchased two Vehicles from this location. one used and one NEW. Both times I regretted it the after service is a complete joke. They contact you Thru a text message and tell you that I need to schedule recall service. Tell you to text them back. Then tell me my appointment is 12/8/25 @ 10am. The next day they texted me back saying sorry they cannot do it that day. Rescheduled it for the 15th @ 10AM. Then text me back four hours later saying that they apologize and they cannot do it AGAIN. Rescheduled it for the 22nd @ 10AM. Then text me back two and a half hours later saying that they apologize and they cannot do it AGAIN. I called ford recall assistance center they are sending me to a Ford Dealer RAY VARNER FORD in Clinton. Made an appointment, and have it scheduled. ONE TIME! All they want do is sell you a vehicle, not support you after the sell, NEVER EVER AGAIN! More