Tindol Ford ROUSH

Technician Alex Wanted to give a SHOT OUT to Alex. He stepped up to the plate and was able to get me I. For an oil change before I went on the Roush Truck excursion Wanted to give a SHOT OUT to Alex. He stepped up to the plate and was able to get me I. For an oil change before I went on the Roush Truck excursion to Mt. Mitchell. I did t realize I was a 1000 miles over. Alex had my car done and ready in 35 mins. When I come back for anything else for my Mustang. I will be asking Alex. Andy is another one of ur employees and he has always been good to me. Whooah!!!! Alex. Thank you for the great customers service and making it happen. More

Run around 30 days ago I purchased a new car and yesterday I paid a payment on the vehicle I traded in to save my credit. They were suppose to pay off 2 weeks ag 30 days ago I purchased a new car and yesterday I paid a payment on the vehicle I traded in to save my credit. They were suppose to pay off 2 weeks ago. Now I'm making a payment on 2 vehicles. All they can tell me is the check is in the mail. Thanks for all your help Tindol ford. NOT!!! THANKS FOR GIVING ME THE RUN AROUND More

Paul Poston was Outstanding! We had a great experience working with Paul Poston on our purchase. He was extremely knowledgeable and provided outstanding customer service! We inq We had a great experience working with Paul Poston on our purchase. He was extremely knowledgeable and provided outstanding customer service! We inquired about the truck late on a Saturday and 10 minutes after our phone call we had a custom video from Paul showing us and describing every feature of the car. Our overall experience at Tindol was the best! More

Paul Was Very Helpful Paul was very helpful in the purchase of our car. He wasn't pushy and was very patient with all the questions we had. We will definitely be back to Paul was very helpful in the purchase of our car. He wasn't pushy and was very patient with all the questions we had. We will definitely be back to see him for our next purchase! More

"Mike Brown is simply the BEST" Honestly...Mike Brown deserves more than a 5 star rating with the OUTSTANDING customer service that he consistently provides. This is the second time Honestly...Mike Brown deserves more than a 5 star rating with the OUTSTANDING customer service that he consistently provides. This is the second time within a year that I worked with Mike on a Ford Escape lease and both times were equally AMAZING experiences! The second time was a urgent need due to my son totaling his Escape in a car accident. From start to finish Mike makes the process unbelievably easy, works extremely hard to get the best price possible and goes above & beyond to offer first class customer service! My son's accident was on a Monday morning and I was able to finalize the new Escape lease by Thursday afternoon. If your looking to purchase or lease a vehicle I would highly recommend you call Mike Brown first. He sets a very high standard on how every car buying/leasing experience should be! More

Outstanding Service The customer service at Tindol Ford was truly outstanding. With a well-staffed service center, there was no wait. Lisa Fischer was so helpful and went The customer service at Tindol Ford was truly outstanding. With a well-staffed service center, there was no wait. Lisa Fischer was so helpful and went above and beyond to ensure the best customer care. Their free shuttle service is so convenient and highly recommended. The shuttle driver (Lee) was such a nice gentleman, dropping me off while my car was being serviced, returning to deliver my forgotten phone, and returning again to take me back to the dealership when my car was ready. I was also impressed by the minimal expense and will return when my car needs another service. Thank you Lisa, Lee, and Tindol Ford Roush! More

Paul was Great. Paul Poston was great to work with. He made the process incredibly easy. He was effective in his communication in person, phone and text. They were Paul Poston was great to work with. He made the process incredibly easy. He was effective in his communication in person, phone and text. They were fair and honest during the entire process. More

Horrible customer service experience I recently purchased a 2019 Ford Raptor, and shortly after (2500 miles on it) I brought it into this dealership to have them look at the rear led ligh I recently purchased a 2019 Ford Raptor, and shortly after (2500 miles on it) I brought it into this dealership to have them look at the rear led lights that come factory installed on the raptors. Both lights had water trapped in them. The truck was still new, never taken offroad and at the time never driven in the rain. Upon arrival at the dealership I was not greeted by anyone. I entered thru the service bay and patiently waited for someone to acknowledge me. That didn’t happen so I had to interrupt two service advisors that were having a casual conversation. The woman service advisor was the one to help me. I told her the issue I was having with the lights retaining water and 2 days prior were flickering. Her first statement to me was “well I can tell you ford doesn’t warranty aftermarket lights.” Dumbfounded, I tried to explain to her that these lights are a factory installed item that comes on every ford raptor made. She then argues with me about it until another service advisor informed her that they are indeed a factory installed item. Somewhat irritated I tried to Continue business with her and fulfill my warranty claim until she became completely ignorant. She stated she would take pictures and send them to ford, but they would tell me the same thing that they are not covered under warranty. I could see our conversation was not going to progress so I asked for my key back and she directly told me to my face “if I don’t like it then I can get out and go back to Keith Hawthorne ford down the street where I bought the truck.” So I left and called the manager to make him aware of how his customers were being treated by his employees. He did apologize and asked me to bring the truck back later in the week and he would take a look at it himself. So once again I took time out of my day to go back to a dealership that treated me with complete disrespect because i didn’t want to judge the caliber of dealership Tindoll Ford is off just one employee/ bad experience. As promised I took the truck back and the General Manager did take a look at the truck himself along with the Manager of the body shop located at the dealer. They stated that this is a warranty covered item and that they would order the parts and call me in a few days when they arrive. Well that was about 3 months ago give or take, and I have called numerous times to see about the parts but no one has called back. I have been more than patient and more than fair with this dealer. I have done everything I’m supposed to do as a customer but can only do so much with a dealership that cares nothing about there customers and make no effort to correct their mistake when given the opportunity. So here I am leaving a 1 star because not only was I treated with complete disrespect by a employee, I was also lied to by management. My advise would be to steer clear of this dealership. There are other ford dealerships in the area that I’m sure will be more than happy to help. More