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Tom Bush BMW Mini

Jacksonville, FL

4.5
638 Reviews

9875 Atlantic Blvd

Jacksonville, FL

32225

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638 Reviews of Tom Bush BMW Mini

April 24, 2024

Prompt, excellent service always from this dealer. I purchased my car elsewhere but have been getting service here since I relocated. I have never been disappointed. More

by Beemerboomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hawkins, Peyton Reese, Tom Bush BMW Service
Apr 24, 2024 -

Tom Bush BMW Mini responded

We're glad to know you've been satisfied with our service at Tom Bush BMW Jacksonville, even though your purchase was made elsewhere. We appreciate the positive feedback and look forward to our continued service relationship!

March 29, 2024

My purchase of the X5 was my 3rd vehicle purchase from Dan Sorenson - I am clearly a very satisfied customer. Dan along with the sales support and service support at Tom Bush have always been thoughtful, More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Mar 29, 2024 -

Tom Bush BMW Mini responded

Sandy, we're so glad to have you as a repeat customer at Tom Bush BMW Jacksonville! It's great to know that Dan and the rest of our team consistently provide you with thoughtful, professional service. Enjoy your new X5!

March 26, 2024

1st Class Operation - Process of purchasing a BMW X3 was seamless. We worked with Wesley Castro who is top notch. He is very easy to work with, looks to meet your needs and has a positive outlook. Wesley he More

by jeffbradley4821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Castro, Rob D'Augustinis
Mar 26, 2024 -

Tom Bush BMW Mini responded

Jeff, we're delighted to know that Wesley and our team at Tom Bush BMW Jacksonville made your car buying experience seamless. We hope you enjoy every mile in your new BMW X3!

February 24, 2024

Service Advisor Michael was very knowledgeable and helpful in explaining what services I needed for my 328i. Very professional and my vehicle was ready as promised. More

by 283clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Feb 26, 2024 -

Tom Bush BMW Mini responded

We're glad to know that Michael was able to assist you with your service needs at Tom Bush BMW Jacksonville. Our team always aims for professionalism and timely work, so it's great hearing this reflected in your experience!

February 18, 2024

We asked for a sales person with experience. Charles (“Chuck”) is the best sales rep. we have ever had! He’s so knowledgeable and such a joy to work with. More

by Jeanine Monaghan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheila in credit dept, Chuck Hollis
Feb 19, 2024 -

Tom Bush BMW Mini responded

Jeanine, we're so glad to know that you had a great experience with Chuck at Tom Bush BMW Jacksonville. His knowledge and dedication are truly invaluable! Thanks for your kind words.

February 15, 2024

This was my first BMW and was pleased with the service and the follow up. The staff went the extra mile to make sure I could return my former leased vehicle to the dealership. More

by sdingbaum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Banar
Feb 16, 2024 -

Tom Bush BMW Mini responded

Thanks for the positive feedback! We're glad to know that our team at Tom Bush BMW Jacksonville went above and beyond to assist you with your first BMW purchase. Enjoy your new ride!

February 08, 2024

Excellent service provided. Michael was very helpful, knowledgeable, professional and customer care oriented. Will cone. More

by Anthony Baah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 08, 2024 -

Tom Bush BMW Mini responded

Anthony, we're glad to know Michael provided excellent service during your visit at Tom Bush BMW Jacksonville. We appreciate the feedback and look forward to seeing you again!

February 08, 2024

Christian from Tom Bush BMW at Atlantic Blvd, Jacksonville FL did a fantastic job for us from the purchase of our car to delivery. He expertise helped us through the process to customize it. We More

by Waleska Rivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Berenguer, Brian Bush
Feb 08, 2024 -

Tom Bush BMW Mini responded

We're delighted to know that Christian was able to provide you with the excellent experience we strive for at Tom Bush BMW Jacksonville. Your recommendation means a lot, and we'll be sure to pass your kind words along! Enjoy your new car!

February 07, 2024

Losing trust in this dealership. Used to be 5 star now only 4. Doesn’t feel like they take care of you anymore. Just get you in and out the door. I’m still under CPO warranty and sch More

by jax.x3guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bush BMW Service
Feb 07, 2024 -

Tom Bush BMW Mini responded

I'm sorry to see that your recent experience with us at Tom Bush BMW Jacksonville didn't meet the high standards we strive for. We value your feedback and will use it as an opportunity to improve our customer service. Please feel free to reach out if you have any further concerns or needs! Thank you, BJ Scott - Service Director - (904) 371-4772

February 05, 2024

Still working to resolve. X7 loaded etc. found a crazy cut in the rear arm rest. (Not a daily driver). Ken at Tom Bush basically blamed my wife for the cut (extremely unprofes More

by Jack Gross
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ken, Brian Bush
Feb 05, 2024 -

Tom Bush BMW Mini responded

Jack, I'm sorry to read about your experience. It's important that our customers feel respected and heard when they bring up issues with their vehicles. We'd like the opportunity to discuss this further and work towards a resolution together. Please reach out at your earliest convenience so we can address your concerns directly - Thank you, Rob D'Augustinis - General Manager - (904) 371-4308

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