Tom Gibbs Chevrolet - Service Center

After 3 vehicles I’ve called it quits with Gibbs Chevy. Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a Always trying to charge you for items and service you don’t need. From ordering the wrong accessories on what I ordered and then having to reorder a new one. Signed up for autobutler another waste, half the time the inside wasn’t done and the mgr said I have to remind them, just another way to screw the customer. The last straw came with our 2021 trailblazer. 2000 miles we brought it in twice before they put a new battery in it. 2yeard later same thing, had it towed in they couldn’t find anything and the battery was strong. Two days later car wouldn’t start again everything is good but we charged to charge the battery. Well I brought it to a reputable dealer and they found the problem. I wrote Tom Gibbs a letter about my frustration and I guess he was too busy or like the rest of corporation, nobody gives a darn. Stay away at all cost from Tom Gibbs Chevy, the absolute worst. More

Can’t seem to get my daughters trucks fixed. Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem get Brand new, in the shop more than in her possession. After months of returning, they finally said they could not fix it and then she had a problem getting it replaced because they don’t think the lemon law is real. Now she’s got a brand new replacement truck and she’s going through the same crap does anyone there know how to work on vehicles. Or is it just a Chevy truck problem? Maybe FORD is the next move! More

Good service by Zak. He is a nice advisor and helped get my Malibu in and out. He is a nice advisor and helped get my Malibu in and out. More

I had my 2017 2500 HD Duramax serviced last week while it was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my truck with great curtesy and professionalism, even when I called to check on the progress he always knew the status without having to go ask somebody. I was very pleased with his customer service and the next time i need service i will sure ask for him. I must say that kind of personnel service is hard to come by theses day but not with zach. More

I had my cruze serviced and Zach did a good job at getting me in and out in a timely manner. This service department is second to none. getting me in and out in a timely manner. This service department is second to none. More

Your service department is a diamond in the rough! Excellent to do all my automobile service and maintenance requirements. Malik, my service advisor goes well above and beyond to ensure that he excee Excellent to do all my automobile service and maintenance requirements. Malik, my service advisor goes well above and beyond to ensure that he exceeds my expectations. Malik Acton earned a customer one service visit at a time. Thanks. More

Your customer services with friendly accommodating staff are very fantastic. Malik help me though all the ways to facilitate what my vehicle needs to, that includes what is deem necessary for coverage right are very fantastic. Malik help me though all the ways to facilitate what my vehicle needs to, that includes what is deem necessary for coverage rights. Trust and confidence are always be on you guys.Thank you very much… More

Worked with Alex in the service department. He was very honest with us throughout the process and helped us get our vehicle back on the road in a timely fashion. The dealership service pricing He was very honest with us throughout the process and helped us get our vehicle back on the road in a timely fashion. The dealership service pricing was also very competitive. Thank you Alex and Tom Gibbs Chevrolet More

Today, I visited with my dealership for the Auto Butler Service for one of vehicles purchased here. I have been a customer since 2005 and I can honestly say that the professional and personal service I ha Service for one of vehicles purchased here. I have been a customer since 2005 and I can honestly say that the professional and personal service I have been receiving all these years is second to none! It is worthy to note that the team at Tom Gibbs in the persons of Mike Nailor, Michael Bustler, Bill Atwood & Tom Gibbs himself, who know their business well, is the reason I keep coming back! Their professionalism has never waivered! More