Tom Gibbs Chevrolet - Service Center

Advice: warranty-get your diagnostics-take your vehicle home. Warranty parts takes 1day or 2 to confirm. Vehicle held hostage with promises of completion "soon" home. Warranty parts takes 1day or 2 to confirm. Vehicle held hostage with promises of completion "soon" More

I made an appointment to have the radiator and transmission fluid flushed and changed in my Corvette. I dropped off the car early in the morning and was told they would call me when it was ready. transmission fluid flushed and changed in my Corvette. I dropped off the car early in the morning and was told they would call me when it was ready. Since I never received a call from them I called about 15 minutes before closing and was told my car was in the garage but they hadn’t started work on it. This was after having made an appointment for a specific day two weeks prior. I had to leave my special car with them overnight for simple preventative maintenance. The service writer assured me that he would personally follow up on having my car ready early the next day. Again I had no call the next day and so by the afternoon I decided to call and my service writer for the status on my car. I was told that he was on vacation that day and after several phone transfers to other people I was told the mechanic was just finishing up and my car would be ready in an hour. I was satisfied with the work done but not with the whole run around after having made an appointment two weeks prior. More

Gibbs is the best.. Just wanted to say that any time we have put a car in the garage they have taken care of it as quickly as possible..I have been coming here for years Just wanted to say that any time we have put a car in the garage they have taken care of it as quickly as possible..I have been coming here for years and have always had great service. If we needed it in a hurry, it was there. Work is excellent.. Irene Pickering.. More

Best service around I live in Jacksonville and drive to Palm Coast to get my service. Yes my 2500HD has free oil changes for life, but the service is why I keep going bac I live in Jacksonville and drive to Palm Coast to get my service. Yes my 2500HD has free oil changes for life, but the service is why I keep going back. I have made appointments and got great service and I have stopped in without an appointment and got great service. Each time I was there, the service advisor made me aware of any service up and coming, during the service let's ne know if anything needs immediate attention and when I was done, let's me know if something needs attention next visit. I also noticed they have the same advisors there which means to me that the advisor is more in tune to you the customer. My advisor remembered some things 2 services ago which I forgot about. I am very pleased and can't wait to get another vehicle here. More

Beware the warranty! My 80 year old father and I evacuated for the hurricane in Sept 2017. We left my car behind because Dad loves his truck and a car is just a car. His My 80 year old father and I evacuated for the hurricane in Sept 2017. We left my car behind because Dad loves his truck and a car is just a car. His 2001 Chevrolet Silverado has less than 70,000 miles on it because he babies it so. On the way home the transmission went out. We took it to Wes Haney Chevrolet in Live Oak, Florida because it was the closest Chevrolet “certified service” dealer to where we were. Rented a car and went home. On the 21st of Sept I drove hours back to get his truck. 491 miles on the odometer later, the driveway is covered in pepto bismal pink fluid. Had the truck towed to Tom Gibbs Chevrolet in Palm Coast, Florida. The transmission was hooked up to the radiator and vice versa. Oops. No big deal. It’s warranty, right? Fix it. Five Mondays later I go to get the truck. Surprise, they didn’t replace the radiator. They just flushed it. Needless to say the truck barely made it home. Had another mechanic look at it and there is still antifreeze in the transmission. Now Wes Haney won’t fix it because Tom Gibbs touched it last. Tom Gibbs won’t fix it because Wes Hany messed it up first. I’m sure in addition my 80 year old father will have to replace the water pump and radiator too. Out $2700. Have a lovely black and chrome yard ornament that I have to pay insurance on every month and no one at either dealer cares. Please be aware that “certified service” only means if they want to take care of it. Am placing this on every Chevrolet dealer website I can find to let people know that the warranty is only good at the independent dealer that does the work originally no matter what the receipt says. Janie99999@hotmail.com More

YES, THERE IS A SANTA CLAUS AND GREAT CUSTOMER SERVICE! I was coming back from Daytona Beach on I-95 at night when my engine light came on. I was able to get to Flagler Beach without a problem. I looked on- I was coming back from Daytona Beach on I-95 at night when my engine light came on. I was able to get to Flagler Beach without a problem. I looked on-line to schedule a service appointment and the first appointment available was on Wednesday, December 27th at 11:00 AM. That was five days from now. I made the decision to drive to Gibbs Chevrolet the next morning at 7:30 AM so I could talk to a tech about my car. Daniel Gauthier said hello and I told him what had happened the previous night. I asked if he could have a service tech look at my car without an appointment. He said that he would be able to that. I know how busy this time of year is and I am glad that I got there early. I was there before the techs were. Daniel asked me if I needed a ride home and I told him that I would wait. My car is going to need 2 coil packs and 6 plugs. I will be returning to Giggs Chevrolet for this work to be done . A business is only as good as its reputation and I am giving Daniel and the dealership high marks. More

I always get great sevice I have been a Tom Gibbs customer for many years. I am always well taken care of. The service people are plesant and very helpful I have been a Tom Gibbs customer for many years. I am always well taken care of. The service people are plesant and very helpful More

Terrible Service On 12/29/2015 I had my 2005 Chevrolet Trail Blazer towed to the dealership with a problem shifting in to gear. At that time, the problem was diagnose On 12/29/2015 I had my 2005 Chevrolet Trail Blazer towed to the dealership with a problem shifting in to gear. At that time, the problem was diagnosed to be a transmission shift cable which was replaced for twice the charge once completed when checking with two other repair shops. After I picked up the car I noticed a grinding noise coming from the vehicle. This noise could have been reported by the service tech. , but was ignored.. After I called the service writer, he suggested I drive 30 miles back to the dealership and have the noise inspected. The following day I was informed that the problem was in the transmission and front breaks needed to be replaced. The cost would have been roughly $4000.00..... I declined proceeding with the repairs and brought the vehicle to a transmission repair facility and after a lengthy inspection determined that the problem was not in the transmission, but in the brakes. Brakes and bearings were replaced for $788.00.... not the $4000.00 quoted by Tom Gibbs I plan on alerting not only my friends , but others on my face book page and, as a retired Army Officer, others in a monthly publication produced by the military,the lack of professionalism and fair dealing on the part of Tom Gibbs Chevrolet. Gordon MacPherson More

See the USA in your Chevrolet Happy and friendly people accompanied by an easy drive in service area and quality service. This is a home town type dealer, easy to get to with great Happy and friendly people accompanied by an easy drive in service area and quality service. This is a home town type dealer, easy to get to with great hours to get your car serviced. More