Tom Hesser BMW

I had an appointment made 7-10 days prior for an error message appearing in dashboard advising service appt. Unfortunately due to very bad weather, I could not bring the vehicle till 2 hours after schedul message appearing in dashboard advising service appt. Unfortunately due to very bad weather, I could not bring the vehicle till 2 hours after scheduled appt. The dealership also had few service techs that could not make it to work that day. Svc advisor STEVE ( do not know last name) was very courteous and accomodating and professional - took the car in for evsl however problem could not be address the problem w vehicle that day, and provided me another appt for a week later. He was very courteous to other BMW customers ON THE PHONE, whkle I was waiting for picking up my vehicle. 5 stars to STEVE at Tom Hesser BMW service dept More

I took my car to get new tires. The communication was good, they did a good job and always try to accommodate my schedule. The communication was good, they did a good job and always try to accommodate my schedule. More

I had a wonderful experience at Tom Hesser BMW. The team was very professional, helpful, making my annual check up go very smoothly. Having just moved to PA after 25 years with another dealership, The team was very professional, helpful, making my annual check up go very smoothly. Having just moved to PA after 25 years with another dealership, this was my first experience here, it was very positive. More

Excellent customer service, very professional, wonderful to have a person actually answer a phone. A+++++ to have a person actually answer a phone. A+++++ More

My recent service on my Silverado was great. Tammy did an excellent job letting me know the status and even called to let me know a fuel filter needed changing. Highly recommend, will definitely Tammy did an excellent job letting me know the status and even called to let me know a fuel filter needed changing. Highly recommend, will definitely be a returning customer. More

Kayla was very helpful and knowledgeable concerning my recent visit for extending the warranty on my 2018 BMW X3. She enumerated several options which she explained very carefully. recent visit for extending the warranty on my 2018 BMW X3. She enumerated several options which she explained very carefully. More

Great service. personable managers an a good dealership to use. I will use them I the future for all of my requirements. personable managers an a good dealership to use. I will use them I the future for all of my requirements. More

Service person was vary helpfull in having tires installed alignment and inspection of my car. installed alignment and inspection of my car. More

Ashleigh was great to deal with while my Corvette was in For service. She constantly kept me updated throughout the repair process! For service. She constantly kept me updated throughout the repair process! More