Tom Hesser BMW
Scranton, PA
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291 Reviews of Tom Hesser BMW
I’ve purchased numerous vehicles from Hessers and one of the main reasons is Tammy in service. She goes above and beyond to accommodate my schedule, make sure everything is done properly, and keep me update the main reasons is Tammy in service. She goes above and beyond to accommodate my schedule, make sure everything is done properly, and keep me updated on the process. I’ve had a few issues with extended down time and she worked with Chevy to expedite it as much as possible and is a true asset to the dealership. More
Easy to schedule service. Advisor listened to all issues I was having with vehicle. After checking vehicle out let me know repairs needed and/or suggested. Advisor listened to all issues I was having with vehicle. After checking vehicle out let me know repairs needed and/or suggested. More
I have had a number of great experiences with Fran Rodriquez. You are lucky to have him as an employee. Before he was there the service department was a nightmare. He does a fantastic job. Rodriquez. You are lucky to have him as an employee. Before he was there the service department was a nightmare. He does a fantastic job. More
I like working with the girls they are very efficient Tammy is awesome and Jennifer I have not dealt with her much but every time my vehicle was there it got in it got fixed I took it home Tammy is awesome and Jennifer I have not dealt with her much but every time my vehicle was there it got in it got fixed I took it home More
Great dealership. Kayla and Bryan helped us tremendously and we left with a 2026 Chevy Silverado. Thanks for the help. Kayla and Bryan helped us tremendously and we left with a 2026 Chevy Silverado. Thanks for the help. More
Brought my Silverado in for a recall. I dealt with Tammy she couldn't have been more helpful and professional. I will recommend the service dept to all my friends. I dealt with Tammy she couldn't have been more helpful and professional. I will recommend the service dept to all my friends. More
Sales was excellent! Would not go back for service again. In over a year, I haven't dealt with the same service advisor twice. Poor communication Would not go back for service again. In over a year, I haven't dealt with the same service advisor twice. Poor communication More

