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Tom Hesser BMW

Scranton, PA

4.7
332 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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332 Reviews of Tom Hesser BMW

June 13, 2026

Service dept treated me badly. Didn't communicate about damage to my truck caused by Service tech. Body shop manager was rude over phone as was service manager. More

by ducky18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept, bodysuit manager
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June 05, 2026

I recently had service done and had a great experience. Fran was super knowledgeable and explained everything throughly. He also provided multiple updates while I waited until my car was finished!! More

by Jpenyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Jun 07, 2026 -

Tom Hesser BMW responded

Hi Penyak! We’re pleased to hear that Fran delivered such a seamless experience – that’s what we strive for! Thank you for choosing Tom Hesser BMW and putting your trust in our team. Safe travels ahead!

June 04, 2026

Kind, helpful, positive, attentive. Really went above and beyond and out of the way to be accommodating. More

by tr205230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Kayla, Nick
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Jun 05, 2026 -

Tom Hesser BMW responded

We are grateful for your feedback! Thank you for choosing Tom Hesser BMW and sharing your positive experience with our team.

June 04, 2026

Had a few issues with my brand new x3 Fran was very nice and made sure I had a loaner while my car was fixed More

by jaylangan415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
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Jun 05, 2026 -

Tom Hesser BMW responded

Thank you for trusting Tom Hesser BMW with your business and your feedback! We will share this fantastic feedback with Fran and the our team!

May 29, 2026

I truly appreciate the excellent service and professional staff at Tom Hesser BMW! Chris in service was very helpful and friendly! More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 30, 2026 -

Tom Hesser BMW responded

Barb, thank you for choosing Tom Hesser BMW Service Center and for sharing your experience! Chris and our team are here if you need anything in the future. Safe travels!

May 22, 2026

My sales associate Justin was great moved very quick ,nice and professional, only floor the vehicle I purchased has bad odor (marajuana) he offered to help and he tried but I’ve been working hard to get More

by Ronkevin24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
May 22, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about Justin's efficient and professional service at Tom Hesser BMW. We apologize for the issue and wish you enjoyable, fresh-scented drives ahead! - Tom Hesser BMW

May 21, 2026

The staff is always friendly and professional. Great service every time. Would recommend them highly More

by Rosiemal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
May 22, 2026 -

Tom Hesser BMW responded

We’re glad we could go that extra mile for you! Thank you for choosing us! – Tom Hesser BMW

May 09, 2026

Great and polite service. Tammy is exceptionally helpful. I will continue to rely on HESSER’s for all of my services. More

by Bobri50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy, Michael
Report | Print
May 10, 2026 -

Tom Hesser BMW responded

Hi Bob! We are grateful for your kind words and loyal support! We will pass along your appreciation to Tammy and the rest of our team. Thank you for choosing Tom Hesser BMW!

May 07, 2026

Hesser BMW is very easy to work with and accommodating to my schedule. Fran in service was very helpful. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
May 08, 2026 -

Tom Hesser BMW responded

Thank you for your kind words, Todd! We're delighted to hear Fran and our team were so helpful and accommodating. We look forward to serving you again at Tom Hesser BMW!

May 03, 2026

Great service and very helpful with all the questions we had about the new car More

by kge18643
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas
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May 05, 2026 -

Tom Hesser BMW responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

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