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Tom Hesser BMW

Scranton, PA

4.7
94 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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94 Reviews of Tom Hesser BMW

June 04, 2024

Leon is an asset to the dealership. He took care of me and my car in a friendly, competent, professional manner. This guy is a gem. don't let him get away. More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
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Jun 04, 2024 -

Tom Hesser BMW responded

Len, we're delighted to hear that Leon provided you with exceptional service at Tom Hesser BMW. We'll make sure he knows how much you appreciate his efforts!

Helpful
June 04, 2024

Enjoyed my experience at tom hesser's Tammy Was great to work with Very polite and nice people Would recommend Family and friends took purchase That tom has her chevrolet More

by colosimo1546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jun 04, 2024 -

Tom Hesser BMW responded

We're delighted to hear you had a great experience with Tammy and the team at Tom Hesser BMW! Thanks for recommending us to your family and friends. Enjoy your new Chevrolet!

Helpful
June 03, 2024

The sales personnel was excellent. The service was excellent, and the process was easy. I buy another car with no problem there More

by russellcolosimo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun,bartlow
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Jun 04, 2024 -

Tom Hesser BMW responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Hesser BMW provided excellent service and made your car-buying process easy. We look forward to assisting you with future purchases!

Helpful
May 31, 2024

My first dealing with Leon - great guy, professional, informative and took time to explain any needed services! More

by Thumperdfr@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon , Zack Kearney
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Jun 03, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Leon provided you with professional and informative service at Tom Hesser BMW. Thanks for sharing your positive experience!

Helpful
May 27, 2024

even when things go wrong, they do their best to be accommodating. I've been a customer at Hesser's a long time and will continue to do so. they have worked hard to earn my business, More

by anthonyjagger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
leon
Report | Print
May 28, 2024 -

Tom Hesser BMW responded

Hi Anthony! We appreciate your loyalty and understanding! Our team at Tom Hesser BMW is always here to ensure you have a great experience. Thanks for staying with us!

Helpful
May 14, 2024

I got my inspection done quickly and used a coupon so the price was good. More

by larryhouman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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May 15, 2024 -

Tom Hesser BMW responded

Thanks for sharing your experience, Larry! We appreciate your business and hope to see you again next time here at Tom Hesser BMW!

Helpful
May 04, 2024

Experienced and knowledgeable staff in all areas of purchasing process. Pleasant and patient while working hard to set up acceptable deal. More

by hartdary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bartlow and Jennifer in finance
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May 06, 2024 -

Tom Hesser BMW responded

We're glad to know you found our team at Tom Hesser BMW experienced and knowledgeable. We strive for a pleasant purchasing process for all of our customers. Thanks so much!

Helpful
April 29, 2024

It used to be excellent. It is no longer. I had my vehicle in for a regular service check that I had to wait for 2.5 weeks to take in. My appointment date was4/29/24. After More

by Lynell Wilcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey
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Helpful
April 19, 2024

Prompt courteous pick up & delivery Items in vehicle corrected with “Top Rate” efficiency. Very satisfied! More

by gwenno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown v
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Apr 22, 2024 -

Tom Hesser BMW responded

Gwenno, we're delighted to know you had a top-rate experience with our pick-up and delivery service at Tom Hesser BMW. Thanks for the feedback!

Helpful
April 18, 2024

Tom Hesser has outstanding service personal. Very easy to explain service needed. Will always use the service department at Tom Hesser. More

by JEspo31118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 19, 2024 -

Tom Hesser BMW responded

We're delighted to know that you've had such a positive experience with our service department at Tom Hesser BMW. We appreciate your loyalty and look forward to assisting you in the future!

Helpful
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