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Tom Hesser BMW

Scranton, PA

4.7
241 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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241 Reviews of Tom Hesser BMW

August 24, 2025

I walked in and walked out with a truck. Everybody was exceptional in the way I was treated..top notch place More

by bsemon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
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August 20, 2025

Consistently work to make things easier. Take time to explain what and if there's a problem. Always friendly and courteous. More

by John Capasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlieh
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Aug 20, 2025 -

Tom Hesser BMW responded

John, thank you for choosing Tom Hesser BMW! Quality customer service is always our goal, so we're thrilled to hear this feedback. Take care and we'll see you next time!

August 14, 2025

They always go above and beyond to take care of their customers. Always fair and honest. I’d never buy a BMW from anyone else. I drive just over 2 hours and past another BMW dealer just to work with them More

by Matticeml
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Chris
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Aug 15, 2025 -

Tom Hesser BMW responded

We are grateful for your feedback! Thank you for choosing Tom Hesser BMW and for making the drive to work with us. We truly appreciate your business and look forward to taking care of you again in the future. Safe travels!

August 13, 2025

My truck was brought in to the body shop for repair. They handled all of the correspondence with the insurance company. And when I got my truck back, it looked better than it was clean. Even the inter More

by constablejgenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 14, 2025 -

Tom Hesser BMW responded

It's awesome to hear you are happy with your truck and that it looks better than ever! Thank you for choosing Tom Hesser BMW and for sharing your feedback. Safe travels ahead!

August 12, 2025

I use TomHesser for all of my service needs. I feel welcomed and cared for. It's like going to visit friends. I have never had an issue with any of the service that I have received. I I'm very c More

by NicolaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Aug 13, 2025 -

Tom Hesser BMW responded

Nicola, thank you for your confidence in our team! We’re lucky to have you as a customer and we look forward to your next visit. See you next time at Tom Hesser BMW!

August 06, 2025

The service dept is very helpful The employees are friendly and Will answer any questions you have to best of their knowledge More

by Bmunley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Aug 06, 2025 -

Tom Hesser BMW responded

Hi Munley! We are pleased to hear our team was friendly and helpful during your visit. We hope to welcome you back to Tom Hesser BMW Service Center again soon!

August 03, 2025

Very easy to work with when making appointments for maintenance, several times are offered once you ask for a date. More

by karenrider919
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
Aug 04, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience, Karen! We're glad our team makes scheduling maintenance at Tom Hesser BMW a breeze. We hope you have a wonderful day!

August 01, 2025

Service Dept. Great. Tammy is always friendly and very professional. Been using them for years ans years and their great customer service has never wavered.!!! Th More

by David J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Aug 04, 2025 -

Tom Hesser BMW responded

David, thank you for your enthusiastic review! We're happy that Tammy and the rest of our service team have made your experiences exceptional. We value your continued trust here at Tom Hesser BMW.

July 29, 2025

All the workers I encountered were friendly and very professional to deal with!!..good experience More

by Joebordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jul 29, 2025 -

Tom Hesser BMW responded

Thank you for visiting our team here at Tom Hesser BMW! We appreciate your positive feedback and hope to see you again in the future!

July 29, 2025

We were on a trip from New Hampshire to visit our great-grandchildren in Georgia and had a problem with our Traverse close to Scranton. We made it to the dealership and Ashleigh helped arrange for a More

by gwp356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Report | Print
Jul 30, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're glad to hear Ashleigh took care of you and kept your trip on track. Your high praise means a lot, and we hope to see you again at Tom Hesser BMW. Safe travels!

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