Tom Pappas Toyota - Service Center

This dealership is nothing but a lemon lot! Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut but Absolute bulls**t!! They don't honor anything they put on papper! Also, The matinence department is an absolute joke!! They couldn't fix a peanut butter and jelly sandwich if their lives depended on it! I'm literally keeping track of everything that is wrong with my truck that lying b**ch sold me. I'm one issue away from it being labeled a lemon by the state of Missouri. They knew this truck wasn't road worthy but still sold it after slapping a few "bandaids" on it. I don't think they understand what kind of financial troubles go on when the vehicles they sell, go right to s**t after a few months. Not even close to joking but, I got laid off because I couldn't make it in to work due to this pile of sh.....this truck, being a lemon!!!!!! Also, I NEVVVVER pull the injured veteran card but, if it wasn't for the injuries I took in combat, that the government pays me for, I would be on the streets because this truck is always needing work done on it and can't get me back and forth to work to make any money!! Unfu**ing real, man... Here are a few things wrong with this pile of f***.... The fule pump sensor The fule pump itself Brakes Ball joints on both sides Tie rods on both sides (Oh, the right side on the frontend broke on my way to work (that cost me my job) but they put a bandaid on it and it's still making noise and feeling weird) Pretty much the entire frontend is shot Broken exhaust pipe Bad tires from the frontend being outta wack. Electrical issues like the screen going out once in a while The dash not working Transmission issues like when I put it in reverse, there's a very loud knock once in a while. Put in drive, there's a small bang every now and then.... I mean, I could go on and on with this pile of junk. But what really fries my a$$ is the way I'm treated when I go....WENT up there for service they said I'd get before I signed the contract. The matinence guys are an absolute joke and know nothing about mechanical work! They DO NOT take care of the customer when they know they sold a f**king lemon!!!! Do they treat ALL combat vets like this??? It's really bad when they hide behind some horse s**t ad about how they love vets but turn around a sell us and others, junk. They don't give a xxxx about us. As long as they make that money, that's all that matters, right? Unreal and I'm done with these xxxxxxxx. More

I have been coming to Pappas Toyota for a couple of years since purchasing my 2018 Toyota Tundra. The service department here is top-notch. All the staff truly listen and care about you and your vehicl years since purchasing my 2018 Toyota Tundra. The service department here is top-notch. All the staff truly listen and care about you and your vehicle. I’ve owned many trucks over the years and have been to numerous service departments, but Pappas Toyota is hands down the best. I highly recommend this dealership to anyone looking for a vehicle or needing service. A big shout-out to Chris Lathangue, a Service Advisor at Pappas Toyota. I witnessed him assisting an elderly lady with questions about her vehicle, patiently explaining everything to ensure she understood before leaving. Chris even walked her to her car to make sure she was okay, as her arthritis was bothering her leg. Seeing people like Chris making the world a better place is heartwarming. More

Wonderful staff, quick service. Pleasure getting car repaired and maintained at Pappas Toyota, will be back. Pleasure getting car repaired and maintained at Pappas Toyota, will be back. More

As usual, service was on point and on time. The wait is never long and they always point out upcoming service needs. The wait is never long and they always point out upcoming service needs. More

Darin Rigby in service is the best. He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There He always takes care of me and makes the service experience great. I’m always impressed when I go to Pappas. It’s unlike any other dealership. There people don’t leave -it’s always the same people. When you take care of people that creates loyalty and they don’t leave. No other car dealership is like Pappas! More

We always get fast, friendly service! The staff explains everything very well and the showroom is always clean and comfortable. The staff explains everything very well and the showroom is always clean and comfortable. More

Have always received good service here! Won’t be taking my truck anywhere else in the bear future! Won’t be taking my truck anywhere else in the bear future! More

Great service, always informed about situation, exceptional team members to work with. In and out in no time. exceptional team members to work with. In and out in no time. More

Service was super fast. Was given longer eta, was done in half the time. Thank you! Was given longer eta, was done in half the time. Thank you! More

I had an appointment at 5;00 pm and arrived early and they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting are they were able to get me in in and out. All personal were friendly and explained what they were going to do and what need to be done. The waiting area is close to the service area and comfortable. This was a good experience. More