Tom Pappas Toyota - Service Center

I needed a dent in the door of my Rav4 repaired. Rob gave me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankf me two options and explained each one. He was able to do the repair the same day and kept me informed of the status while I waited. I was so thankful to get the repair done and Rob was a pleasure to work with. Since I moved to the St. Charles ares 15 months ago I have had my Rav4 serviced at Pappas Toyota and have had a very positive experience each time I came in. I would strongly recommend Pappas to all my friends. THANKS. More

Service today was especially good. I have been using this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) an this dealer since I purchased my Toyota. Earlier experiences (last year) actually left something to be desired. I had service last week (Jan 20) and was pleased. Today, however the service rep walked my around the car to inspect it prior to service. This was the first time I have had that experience in 4-5 years I have used this company. I was surprised and pleased to see improvement. More

Service Center employees are always fast, efficient and very personnable, to all customers visiting their facility. It's a pleasure to have professional and courteous people to assist you. Thanks!!! very personnable, to all customers visiting their facility. It's a pleasure to have professional and courteous people to assist you. Thanks!!! Duane Meadows More

Professional Service Advisor(Bryan Kerner)reviewed my repair order, offered several timely suggestions, and kept me updated during my 90 min repair visit. Repairs were done correctly, and Bryan was the repair order, offered several timely suggestions, and kept me updated during my 90 min repair visit. Repairs were done correctly, and Bryan was the consummate professional. I will definitely to this dealership again for factory repair work. More

Customer service is always a pleasure. Waited for my car in a beautiful waiting area with coffee, bottled water, and fruit. Also have a manicurist on staff. Flat Screen TV's add much to the atmosphere. W in a beautiful waiting area with coffee, bottled water, and fruit. Also have a manicurist on staff. Flat Screen TV's add much to the atmosphere. Work is always completed accurately, and on time. It is a pleasure to work with so professional a staff. They always make you feel welcome. More

I have always been treated in a very friendly and competent way. The work has always been satisfactory. Gino Micallef has always been good about explaining what repairs need to be done. I would give competent way. The work has always been satisfactory. Gino Micallef has always been good about explaining what repairs need to be done. I would give him a five star rating. More

Stay away from Gino and the service dept. where he "operates." His sales antics are condoned and the customer be damned. I learned a costly lesson and will NEVER go back. And I was a loyal customer "operates." His sales antics are condoned and the customer be damned. I learned a costly lesson and will NEVER go back. And I was a loyal customer, who gave referrals for them. Avoid any and all "free" gimmicks offered in the service dept. Run from this dealership, and don't even bother to look back. New digs doesn't make it better. It just makes the dealership more ruthless and hungry to make a buck any way it can. More

I bought 2 cars from there and also have service performed on both vehicles there. I would rather have technicians trained to work on my vehicles than non qualified individuals like some of the chai performed on both vehicles there. I would rather have technicians trained to work on my vehicles than non qualified individuals like some of the chain shops out there have. Sales and Finance departments were both very helpful during the purchase of both vehciles. More

Probably ok to purchase a new car from ... DO NOT, i repeat, DO NOT have them perform ANY service. Have had numerous issues that service department has not been able to resolve. Communicated this t repeat, DO NOT have them perform ANY service. Have had numerous issues that service department has not been able to resolve. Communicated this to service manager and owner who both deny any wrongdoing. They are HORRIBLE! More