Tom Peacock Nissan - Service Center

Was on time great communication, and good dealing with the workers there would recommend anybody to buy from them the workers there would recommend anybody to buy from them More

Great customer service , Oswaldo kept me in the loop with updates regarding a car service updates regarding a car service More

Just started using Tom Peacock they seem to get the job done. Daniel Villanueva was my service advisor at Fred Hass done. Daniel Villanueva was my service advisor at Fred Hass More

Upon arrival attendant was posted and waiting! .Service and car wash was great and abvisor(Taylor was courteous and professional .Service and car wash was great and abvisor(Taylor was courteous and professional More

Brought my car in in May due to my door locks firing by themselves repeatedly. At the time they diagnosed it as the door lock actuators needing to be replaced and charged me $2,500 for it. Additionally the themselves repeatedly. At the time they diagnosed it as the door lock actuators needing to be replaced and charged me $2,500 for it. Additionally they tried to say that there was some issue with my windows that needed replacing for an additional $900 on top of that. When I expressed my reasonable concern that there were no issues with my windows when I brought it in, they took another look and realized they made an error. A month later, the same thing starts happening with my door locks. This time, Tom Peacock Nissan decided to call Nissan to get some help on the issue and discovered it might be an issue with the Body Control module, which they then tried to charge me an additional $2,000 to replace that and get some new keys. I can't help but feel if they had done their homework correctly the first time, they would've discovered the BCM issue and dealt with it then, saving me some time, money, and a lot of headache. I expressed this to both my service advisor as well as the shop manager and the best they could do to correct their error was to shave $500 for "labor" off of the cost of the repair. On top of that, they began to dodge my calls and basically drag their feet on contacting me as soon as I expressed my complaint about having to pay $4,500 for a job that should've been done correctly the first time, which ended with me being without my Car for and additional 3 days for no reason. Additionally, it wasn't until my third or fourth call with my service advisor where he revealed that even if I relented and paid for the service, the part they need is on backorder and wouldn't even be available. This whole experience has painted the picture of at best incompetence, and at worst actively malicious and greedy business practices. If management had a single noble bone in their body they would've fixed my car at no cost to me due to their error on misdiagnosing the issue the first time. More

The service was fast and quick the service guy was very nice and efficient and told me if I need something else need fixing nice and efficient and told me if I need something else need fixing More

Main problem with my vehicle repaired in a timely manner. Ordered part required 1 1/2 day for completion. Costly repair for 55k miles on my vehicle (1200$)! Is my only complaint! Need a dependable vehicle. T Ordered part required 1 1/2 day for completion. Costly repair for 55k miles on my vehicle (1200$)! Is my only complaint! Need a dependable vehicle. Too much time spent in repair shop! More

Sonya was very helpful with making me aware of the costs of each service and making sure my car was serviced well. of each service and making sure my car was serviced well. More

Great customer service Sonya went out and beyond to make sure I knew what was going on with my vehicle sure I knew what was going on with my vehicle More

Keep up the good work and making your customers feel amazing. An I love everything about Nissan repairing the problem and washing my truck after. amazing. An I love everything about Nissan repairing the problem and washing my truck after. More