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Tom Wood Volkswagen - Service Center

Indianapolis, IN

4.3
122 Reviews

122 Reviews of Tom Wood Volkswagen - Service Center

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August 19, 2025

Service is friendly. The dealership is very thorough and reassuring in providing appropriate services for the vehicle. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
August 09, 2025

Dead battery. I was able to schedule an appointment within an hour same day. In and out within 45 mins. Couldn’t be happier. More

by tricks_unmoved_1x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 12, 2025 -

Tom Wood Volkswagen responded

We’re happy we could assist you so promptly! Thank you for choosing Tom Wood Volkswagen and sharing your feedback. Safe travels ahead!

July 14, 2025

Great service! Nice waiting area! Kept me informed where things stood with the service requested More

by dwightandpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
Jul 14, 2025 -

Tom Wood Volkswagen responded

Thank you for this 5-star review of Tom Wood Volkswagen!

May 20, 2025

Tom Wood Volkswagen, they really care about their customers. You get my vote fot number one in customer satisfaction More

by dougtdavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
May 20, 2025 -

Tom Wood Volkswagen responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Volkswagen made a positive impression. Your support means a lot to us, and we look forward to serving you again in the future!

May 12, 2025

Deja was a very pleasant agent to work with. Has agreed to notify me on another important device on my car within a few months. She has a welcoming smile More

by cece.kiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
May 13, 2025 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja made your experience at Tom Wood Volkswagen a pleasant one! Her commitment to keeping you informed is just part of the excellent service we strive for. Thanks for sharing your feedback!

March 22, 2025

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area. More

by gs.cs.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Dildine
Mar 24, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your experience! We're delighted to hear that our team at Tom Wood Volkswagen kept you informed and provided a comfortable waiting area. We appreciate your feedback and look forward to serving you again in the future!

March 09, 2025

I found the quality of professionalism high. I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on comp More

by Indyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
Mar 10, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your thoughts with us. At Tom Wood Volkswagen, we strive to balance quality service and competitive pricing, so feedback like yours is invaluable. We hope to have the opportunity to serve you again in the future!

February 22, 2025

I took my car here to get the clutch replaced and they gave me the best price around this area (and i looked). when driving in they take pictures of your car and point out every little flaw with an automa More

by ronyyguyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Feb 24, 2025 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja provided you with exceptional service at Tom Wood Volkswagen. We appreciate your feedback and are glad we could offer a competitive price for your clutch replacement!

January 16, 2025

Outstanding customer and repair service! ! Very knowledgeable, responsive and customer centric commitment! I highly recommend Tom Wood Volkswagen! More

by Janis G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Dildine Service Administration
Jan 16, 2025 -

Tom Wood Volkswagen responded

Providing this level of customer support is always our priority at Tom Wood Volkswagen. Thanks for the outstanding feedback and recommendation, Janis!

November 23, 2024

First time using this dealer since my home dealer is/ was in Cali and I was in town. Excellent experience and Deja, my service rep was super helpful and informative from the very start. I definitely will b More

by abncuffs07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 25, 2024 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja provided you with an excellent experience at Tom Wood Volkswagen! It's great to know you'll be returning for services when you're in town. Safe travels until then!

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