Tony Hyundai

A true test of employee performance comes at a time when the crew is busy and under stress. During my visit the Service Department was extremely busy there were customers waiting in side and outside. Ther the crew is busy and under stress. During my visit the Service Department was extremely busy there were customers waiting in side and outside. There were some that appeared visibly stressed but stayed professional and focused. The Service Writers remained cordial and at times appeared jovial. One person stood out to me his name is Jarvell “JJ” Jackson. He was very perceptive that I was trying to be patient with the long wait. He assured me that I would be next and apologize for the inconvenience. Later that day when I returned to pick up my car, he noticed I was waiting a long time for my car to be brought out. He approached me and said “I feel like giving you a hug”, referring to the inconveniences of my day. He actually remembered me from the morning. “JJ” should be commended for being so perceptive about my needs and being so acutely aware of what is going on in his Service Department, JJ took an irritating situation for me and basically turned that around and made my day. He is an asset to your organization. More

After my simple oil change request, my car needed filter replacements and my bill was over $200. Now, my air conditioner doesn’t cool as it did before at 69 degrees and my brakes squeak often & loudly. I go replacements and my bill was over $200. Now, my air conditioner doesn’t cool as it did before at 69 degrees and my brakes squeak often & loudly. I got my car back in worse condition! More

As always, I had a pleasant and satisfying experience- getting the maintenance and servicing done. getting the maintenance and servicing done. More

I have been going to the Hyundai service department in Waipio for so many years. They have serviced at least 3 of my cars that I've had. They really care about taking good care of their customers and do e Waipio for so many years. They have serviced at least 3 of my cars that I've had. They really care about taking good care of their customers and do everything they can to make people happy. I want to especially recognize J.J., the service manager, Pomai, assistant manager, and Aisea, my service representative. They have gone out of their way for me. I am grateful. More

We brought our car in for servicing and there was a recall on the computer while uploading they had some difficulties updating the computer in our car which took double the time promised. Service writ recall on the computer while uploading they had some difficulties updating the computer in our car which took double the time promised. Service writer Sherry Dacuycuy made sure we were informed of what was going on and made sure we were taken care of. I was with my 85 year old mom I asked for a shuttle so I could take my Mom to get something to eat but it wasn’t available. she gave us a ride to get some lunch and had us call her when we were ready to be picked up. More