Towbin Dodge RAM - Service Center

I have given Towbin Dodge the rating that i have given , based on my experience with the service manager Lois Penna. When I was unable to correct a minor problem that needed assistance, Lois was there to as based on my experience with the service manager Lois Penna. When I was unable to correct a minor problem that needed assistance, Lois was there to assist. I want to thank her for her continuous efforts in helping resolve my situation. Towbin Dodge is lucky to have such a comitted, honest, and knowledgeable employee. Further more I Stephen Randall Thank You LOIS PENNA for an pleasurable experience there at Towbin Dodge LAS VEGAS, NV. Thank You Again: Stephen Rsndall More

Jabar Nickolson has been helping my husband and I when we need an oil change or maintenance accomplished on our vehicles. He has been our maintenance rep for about 2 years. We always seek out Jabar when we c need an oil change or maintenance accomplished on our vehicles. He has been our maintenance rep for about 2 years. We always seek out Jabar when we come to Tobin because he gives us such great customer service. With Jabar taking care of our vehicle needs, we have not had any bad experiences at Tobin Dodge. This makes for a satisfying overall experience, especially when we are stressed about what could be going wrong with our vehicles. Jabar takes care of every detail when accomplishing our vehicle needs. This makes his quality of work outstanding. He is always very polite and ever the gentleman. His friendliness makes him a joy to work with. Jabar always knows the least expensive way to go when servicing our vehicles. We have recommended friends to see Jabar at Tobin concerning their vehicle needs. In all, we are very pleased to have Jabar working for us. The above statements add up to why we have given Jabar a high rating. In our opinion, Jabar Nickolson is an asset for Tobin Dodge. More

I bought a pre-owned Chrysler Seabring in August 2010. Purchased the added care, essential care, and ultimate protection warranty plans for a total of $3000. Included in the plan was $20 off on oil/filte Purchased the added care, essential care, and ultimate protection warranty plans for a total of $3000. Included in the plan was $20 off on oil/filter changes. The last two oil changes they charged me full price. On Jan 21, 2012, I took it in specifically for the 45K mile inspection. I told Rick Walters I wanted the previous oil change charges taken out of my 45K bill and for him to not charge me the full price on oil changes again. Also told Rick the battery might need to be replaced as it goes dead after short periods with the key/radio on. Rick had a throttle body on his desk which he used to up-sell the 45K inspection and squeeze more money out of me. Checked the car in at 7:45 am and Rick told me it would be around 3 hours so I decided to wait. Also important to note that Rick never gave me any prices for such things as checking the battery or cleaning the throttle body. After 3 hours, still no word from Rick. Finally, close to 4 hours, Rick calls me up and basically tells me that they looked at everything and they are NOW going to get started on the work. Biting my lip, I ask him how long is this going to take, another 4 hours? He replies No, it shouldn't take that long, an hour, hour and a half if that. So again, I stay there and wait. Guess what time I got my car back? 3:40 pm! Unbelievable! And in reviewing my invoice, they had ONE PERSON working on my car the whole time! And that's not all. My bill was over 600 bucks! I paid $120 for them to TEST the battery and find out it had two bad cells. Freakin' geniuses! So they replace the battery and charge me another 132 BUCKS! The cleaning of the throttle body cost me 184 BUCKS! So what the hell is a 45K inspection for anyway!? Needless to say, I am extremely irate with these jokers! In my opinion, Rick Walters is a snake. When I spoke to Oscar Palma (Service Manager) about my wait time, Rick told Oscar that I had told him to tell the mechanics to take their time which is total BS! Like I said, I bought this car just over a year ago and I have credit in the high 700's. Sunny, hooked me up with a 10%!!! APR!!!? Another snake in the grass perhaps! Just bought another car this month (Feb 2012) from A Toyota company and got a great deal, under 5% APR. Toyota asked me how come they (Towbin) gave me such a bad deal (10% APR) when I have good credit. It's obvious that Towbin is just a bunch of rip-off artists. Anyhow, after all that, and a bill of over 600 bucks, they never even performed a 45K inspection and they still charged me for the oil change! Advice to prospective buyers and customers: Run! And if you really have to deal with Rick Walters and their service department, ask a bunch of questions and have everything itemized and explained to you before they rip you off with things you don't really need! More

So happy with my experience in the Service department today! :) I took my new Nitro in to have cruise control put on, honestly expecting at least an all day if not over night wait...I got a phone call ab today! :) I took my new Nitro in to have cruise control put on, honestly expecting at least an all day if not over night wait...I got a phone call about 3 hours later. When I went to pick it up, my truck was also washed and my low tire pressure gauge was off. I didnt even have to ask. :) Bomb. More

Okay, so after a very poor experience in buying my Dodge 1500 BigHorn, I had a few issues that sales promised would get fixed. I was worried I would have a poor experience in service too. But on the contr 1500 BigHorn, I had a few issues that sales promised would get fixed. I was worried I would have a poor experience in service too. But on the contrary, Rick Walters in service was just the OPOSIT. I explained to Rick some of the promises sales gave me… of course the promises weren’t very accurate… but Rick assured me that he would take care of it… and taking care of it he did. He was able to address all of the issues and take care of my concerns. This is the first time the quality of customer service was above and beyond what should be expected from a dealership. I hope they keep Rick around for many more years… because he is the ONLY person I trust with my truck. Thank you Rick Walters. More

Jabar Nicholson was my service advisor, he was very courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the Gener courteous and professional. I took my new vehicle in for window tinting and he assisted me in upgrading my wheels along with Scott Stephens the General Manager at a very good price. These guys really try to be the best! More

Jabar Nicholson was my service advisor and he has gone out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in tak out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in taking of my vehicle's needs. He always calls and tells me what is needed to repair my vehicle. He is an asset to the dealership. More

Rick is great and always freindly. Took. Care. Of. Me. Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I know you are loosing scope with this requirement More

My car was towed from my house to the dealership where it was determined that I had a dead battery. The service staff was extremely helpful, especially Jabar Nichols, in explaining that it will take them a l was determined that I had a dead battery. The service staff was extremely helpful, especially Jabar Nichols, in explaining that it will take them a little time to diagnose the problem and arranged for a substitute vehicle I could use until the car was able to be fixed. Upon diagnosing the problem, they realized I was due for a tune-up and called to ask if I wanted that done as well as fixing the original problem which turned out to be a dead battery. They were considerate, thorough and Jabar had extrememly good people skills. I would highly recommend the dealer as well as their service team. Dana Seaman Henderson, NV More

We've brought our Caravan in to Towbin Dodge for service since we moved here in ''01 (ten days before 9/11!) They've always been on time, affordable and honest concerning our vehicle. I would recommend them since we moved here in ''01 (ten days before 9/11!) They've always been on time, affordable and honest concerning our vehicle. I would recommend them for service to anybody but haven't bought a vehicle from them yet, but we're doing so later today. It's good to do business with peopl that treat you so well. More