I bought my 2012 Dodge Ram from Towbin Dodge, I recently visited the service department for some warranty work and could not be happier. Greg (Service Writer) JR (Service Supervisor) John (Shop Foreman) and Fred(Technician) were great representatives and made sure all my needs were address and fixed the first time. I would with out hesitation recommend to my family, friends, and customers. These employees are a huge asset to Towbin Dodge and any one reading this make sure you ask personally for one of them and you will not be let down. THANK YOU TOWBIN DODGE!!

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Jana was really helpful and geniune, if there is any issues, she is all about customer satisfaction. I had a due bill that needed to be taken care of and she went the extra mile to make sure that you got what you needed, she stays over late and is dedicated to her job. Thank You !!

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Went in to have my trucks oil change and tires rotated. I walked through the sales room to look around and ran into Jerrell and Sunny, both of which have treated me like an old friend every time I have been in for scheduled maintenances, today was no exception. Service writer, Bobby, was courteous and had my truck finished in 45 min. Overall this and my other visits to Towbin have been great experiences.
Thanks to you all.
Dan Garcia
2012 Ram 1500
Hemi

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I had a great experience with Kathy Dawson. She went over a beyond to accommodate what we were looking for in a vehicle. She research what we want and what we could afford in our budget. She did phenomenal and she provided excellent customer. We will be back to buy another vehicle from you guys! Job well done Kathy!!

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I gave the rating that I did because we had a wonderful experience while at the dealership. Let’s face it, buying a car can be a very stressful thing. You are spending a lot of money to be in a vehicle that you will be in for a long time. Christina was very helpful; I had a lot of questions and feel that they were answered in a sufficient manner. She was extremely friendly and as I am typically a hard one to please, we had an overall GREAT experience with her and Scott Stephens. Scott took care of some initial concerns that we had made everything perfect. We will defiantly be considering buying our next vehicle at Towbin Dodge! Thanks guys!

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I have owned a 2012 Ram 2500 Laramie Diesel for a year now which I purchased in Oklahoma. I travel constantly for work and shortly after purchasing my truck, the check engine light came on. I live in Texas and wanted to register it there, but could not pass Texas State Inspection on a brand new Ram truck because the check engine light was on. So I had to come up with a residence address in Oklahoma just to be able to get registered plates (Oklahoma does not have State Inspections). I have since traveled to Arizona, California, Florida and back to Las Vegas on business. I have had my truck into five different dealers for service on the check engine light and have received mediocre response to flat out dismal customer service concerning my problem. I have been told over and over that the check engine light is on because of an Oxygen Sensor issue and the dealers would change it out and reset the check engine light. Within a few weeks the check engine light would come back on.
Once I arrived in Las Vegas, I was told to go to Towbin Dodge for service and upon delivering my truck to your dealership, was less that optimistic about the reception and service I would receive because of my past experiences with Dodge service departments. Then I met Jesus Nuñez at your service department. Jesus was professional, friendly, courteous and made me feel like my truck issue would be taken seriously. Jesus explained that he was not an service manager, so I was introduced to Jesse Silva. Jesse also was professional and courteous. I have had my truck in three times to Towbin Dodge and every time I ask for Jesus Nuñez because he consistently treats me professionally and courteously. Jesse is no longer with Towbin Dodge and Jesus has made it a point to make sure I am taken care of every time I have been in. I have brought friends in for service on their Ram trucks and introduced them to Jesus. Jesus needs to be a Service Manager for the exceptional customer service skills and knowledge. Hopefully with the parts that have been ordered and replaced in my truck, my check engine light issue is resolved. So far so good. But I will continue to send people to Towbin Dodge specifically to interface with Jesus because I know they were be treated as well as I have been and will be as satisfied a customer as I am.
PLEASE pass my gratitude on to Jesus Nuñez. He is an extremely valuable asset to your dealership and deserves recognition for his exceptional customer service skills and performance.
Sincerely,
Kelly Nielsen

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Really good customer service.
I recommend it. I went there and they made all efforts to satisfy my needs. Overall that dealership tops all of the others.

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Tom was very easy to talk to and very knowledgeable. Buying
my vehicle from Tom at Towbin Dodge was a pressure free and
good experience.

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Good price clean truck armani made looking easy. No pressure to buy andyone vehicle I looked at. Answers all questions and concerns. Second vehicle ourchae from Towbin

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Who likes the experience of purchasing a new vehicle? I for one never have. So when I recently went car shopping I was expecting the same frustration as in the past. That did not happen! I visited Towbin Dodge and had the best experience I have ever had purchasing a vehicle! From the get go I was greeted by a proessional staff that was knowledgable, and friendly. I worked with Sales Associate Armani who made the process very easy and straight forward. I also worked with the Sales Floor Manager Sean, Manager Bill Johnson, and Sales Consultant Adrian Baca who all contributed in the positive experience I had. I would highly recomend this dealership to anyone looking to purchase a new or used vehicle, the staff is very professional, and willing to get a deal done that is muutaly benficial.

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