My Review Of Towbin Dodge:
I have owned a 2012 Ram 2500 Laramie Diesel for a year now which I purchased in Oklahoma. I travel constantly for work and shortly after purchasing my truck, the check engine light came on. I live in Texas and wanted to register it there, but could not pass Texas State Inspection on a brand new Ram truck because the check engine light was on. So I had to come up with a residence address in Oklahoma just to be able to get registered plates (Oklahoma does not have State Inspections). I have since traveled to Arizona, California, Florida and back to Las Vegas on business. I have had my truck into five different dealers for service on the check engine light and have received mediocre response to flat out dismal customer service concerning my problem. I have been told over and over that the check engine light is on because of an Oxygen Sensor issue and the dealers would change it out and reset the check engine light. Within a few weeks the check engine light would come back on.
Once I arrived in Las Vegas, I was told to go to Towbin Dodge for service and upon delivering my truck to your dealership, was less that optimistic about the reception and service I would receive because of my past experiences with Dodge service departments. Then I met Jesus Nuñez at your service department. Jesus was professional, friendly, courteous and made me feel like my truck issue would be taken seriously. Jesus explained that he was not an service manager, so I was introduced to Jesse Silva. Jesse also was professional and courteous. I have had my truck in three times to Towbin Dodge and every time I ask for Jesus Nuñez because he consistently treats me professionally and courteously. Jesse is no longer with Towbin Dodge and Jesus has made it a point to make sure I am taken care of every time I have been in. I have brought friends in for service on their Ram trucks and introduced them to Jesus. Jesus needs to be a Service Manager for the exceptional customer service skills and knowledge. Hopefully with the parts that have been ordered and replaced in my truck, my check engine light issue is resolved. So far so good. But I will continue to send people to Towbin Dodge specifically to interface with Jesus because I know they were be treated as well as I have been and will be as satisfied a customer as I am.
PLEASE pass my gratitude on to Jesus Nuñez. He is an extremely valuable asset to your dealership and deserves recognition for his exceptional customer service skills and performance.
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