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Toyota Carlsbad Collision Center
Carlsbad, CA
56 Reviews
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56 Reviews of Toyota Carlsbad Collision Center
Helpful February 22, 2022
Excellent customer service friendly and caring detailed and with excellent customer service experience. Courteous staff and very knowledgeable of their work. and with excellent customer service experience. Courteous staff and very knowledgeable of their work. More
by Sylvialopez1224
Employees Worked With
Carl , and ladies at front counter all very good and courteous explained well the process made my experience perfect after my accident
February 19, 2022
I had a fender bender type accident in November 2021. I took my car to Toyota Carlsbad's collision center for repairs since I had had work done there several years before and was pleased with the results I took my car to Toyota Carlsbad's collision center for repairs since I had had work done there several years before and was pleased with the results. The first person I talked to at Toyata said the car was a "total". I went home and called my insurance company and was told by a claims person how much they would pay before totaling the car. I went back to Toyota Carlsbad and talked to a different appraiser - Justin Williams - who said they could fix it for under the insurance company's limit by actually repairing the damage rather than replacing the damaged parts. This was done and the car looked perfect. Insurance paid the entire cost and this maid me very, very happy. I will be forever grateful to Justin Williams for working with me and the insurance company to get this done. Thank you Justin Williams at Toyota Carlsbad. More
by reber1b
Employees Worked With
Justin Williams
February 15, 2022
Collision fixed my car twice within 6 mos due to 2 separate incidents. Both times my car looked like new after their repair. Also worked with my insurance to get the approval to fix the car fast. separate incidents. Both times my car looked like new after their repair. Also worked with my insurance to get the approval to fix the car fast. More
by Ellimo
Employees Worked With
Zach Thompson
November 30, 2021
Justin Williams was a pleasure to work with on the repairs to our Lexus. He was up front from our first appraisal to the delivery after the work was completed. Justin kept us updated on the process an repairs to our Lexus. He was up front from our first appraisal to the delivery after the work was completed. Justin kept us updated on the process and clearly communicated the time of the repairs. We will always rely on Toyota CCC for any body repairs to our cars. Keep up the great service. More
by Joe
Employees Worked With
Justin Williams
June 17, 2021
The whole staff from front desk people, to the service advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased w advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased with the customer service and quality of work each time. It’s a pleasure to endorse this facility. I would recommend them to anyone. More
by Jcotphoto
Employees Worked With
Aloha Ajero
May 30, 2021
Zack Thompson in the Carlsbad CA Collision Center is great!! He was knowledgeable and prompt with his service and addressing my concerns. Thank you for a friendly service experience. great!! He was knowledgeable and prompt with his service and addressing my concerns. Thank you for a friendly service experience. More
by Kgstaggers
Employees Worked With
Zack Thompson
August 14, 2020
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP. Thank you technicians for matching the paint. Thank you management for treating me like a VIP. More
by skylinks
Employees Worked With
Mark
