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Toyota Carlsbad Collision Center

Carlsbad, CA

4.5
61 Reviews

6030 Avenida Encinas

Carlsbad, CA

92011

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61 Reviews of Toyota Carlsbad Collision Center

February 17, 2020

Very good company ! Thanks for the excellent job .Ray was professional and responsible man . I am glad to be Toyota costumer . Will be recommend to others . More

by Waytous
Recommend Dealer
Yes
Employees Worked With
Ray Garcia
Feb 17, 2020 -

Toyota Carlsbad Collision Center responded

Thank you so much for your review and recommendation.

February 06, 2020

This was the best dealership that I have ever dealt with. Jennifer, Ray and Olie were amazing: pleasant always, helpful, understanding, efficient, and so easy to work with. There were other employees that we More

by 100val
Recommend Dealer
Yes
Employees Worked With
Jennifer, Ray, Olie , Sierra, Amber Morris
Feb 07, 2020 -

Toyota Carlsbad Collision Center responded

Thank you so much for your great review! We appreciate you!

January 30, 2020

Car restoration My Lexus IS 250 was damaged while parked at a parking lot and my representative, Raymond was able to convince my insurance company, to restore my car More

by foreveresther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Morris
January 04, 2020

Excellent experience at Carlsbad Toyota Collision Center I brought my Lexus 300h into Carlsbad Toyota Collision Center as it was recommended by Lexus Escondido. I could not be more impressed by their profe More

by Peklund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Ramirez
December 27, 2019

Extremely poor communication, unreliable when they did. Our Lexus was damaged in a sideswipe accident and we had it taken to Toyota Carlsbad Collision Center as the Lexus approved facility. Kevin was our re More

by melanders11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin, Kirk, Morris(?)
Jan 03, 2020 -

Toyota Carlsbad Collision Center responded

Hello! We apologize for how your car was handled and lack of communication. Please reach out to Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 I Tel: (760) 438-2000 Email: vrodriguez@toyotacarlsbad.com

September 26, 2019

Poor communication/Sloooow service While I understand some delay occurs due to insurance issues, my rep Kevin only performed when I had to call to light a fire under him. More

by NeverGoingBack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Dowell
Sep 26, 2019 -

Toyota Carlsbad Collision Center responded

So sorry to hear you did not have a great experience. If you can please call me so I can look into your visit further! Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com Thank you!

September 19, 2019

Great Customer service and communication I am pleased to give a five star review to Toyota Carlsbad Collison Center. Our contact, Ivan Peña, was outstanding. Professional, personable and pati More

by ramadave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Peña
Sep 20, 2019 -

Toyota Carlsbad Collision Center responded

Thank you so much for your review and kind words about Ivan! We appreciate you Dave!

August 28, 2019

Best collision center They took great care of me and my car. great customer service. Kept me updated on progress and was done ahead of schedule. Car was returned to me thor More

by Fender bender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel at the Avenida Encinas office
July 18, 2018

Amazing They did a very good job on my Tacoma. Fernando Esquer help me all the time with any question that I had great customer service More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fernando Esquer
March 02, 2017

Body repair of rear ended accident Matt followed closely with the insurance company on paper work and provided frequent repair updates while the car is in the shop. Job well done. Thank More

by TC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Marier
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