I had a bit of trouble finding them because the location is different for the service department and for the sales rooms.
The check in process went smoothly and the service adviser, Steve Guerraro, was well informed, clear, and patient. Best of all, he never tried pushing unnecessary items like so many service shops do.
The waiting area has free wifi and real Starbucks coffee, other drinks, a concession bar where you can get excellent lunches including a high protein plate. They eve have a hostess to answer questions.
It was an excellent experience and I plan to go back.