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Toyota Certified at Capital Plaza

Landover Hills, MD

4.7
301 Reviews

6100 Annapolis Road

Landover Hills, MD

20784

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Showing 301 reviews

November 16, 2025

Great service Great service Communication Communication Help Nice Great Good My advice Isaac was very helpful More

by Sifa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac , Rose Bayat
November 14, 2025

Oscar was very very helpful, his service was the best. I really appreciate him, Oscar was nice very patient very understanding and he was always there for us when we needed it providing uber to take me an More

by Boselo2006a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 15, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you for sharing your positive experience with Oscar! Our team takes pride in providing excellent service. We look forward to serving you again in the future.

November 09, 2025

They had the vehicle we wanted. After driving 2 1/2 hrs with payment in hand, it took over 3 hours to complete the transaction. That was frustrating! More

by gravelhill1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramesh Deonarain , Sam Ale, Crystal Johnson, Rose Bayat
Nov 11, 2025 -

Toyota Certified at Capital Plaza responded

Please allow me to apologize for the amount of time it took to complete your transaction. Please know that we will use your feedback to improve. If you would like to discuss this further, please don't hesitate to reach out to me. Rose Bayat, General Manager rbayat@group1auto.com

November 09, 2025

Welcoming and good customer services. They have a great communication skills with their customers. Great More

by ngongwe1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 12, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2025

Mr. Yates provided thorough and fair explanation of services. I recieved a video of my service with explanation from my mechanic. It was great More

by bennett.mts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Yates
Nov 05, 2025 -

Toyota Certified at Capital Plaza responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yates here at Toyota Certified at Capital Plaza! Thank you again, and have a fantastic day!

October 30, 2025

Service is always professional — courteous, on-time, and ever ready to explain, answer my questions work with me in keeping to what I can afford. More

by brigette.rouson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 31, 2025 -

Toyota Certified at Capital Plaza responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota Certified at Capital Plaza. If you have any further questions, please don't hesitate to reach out!

October 29, 2025

The process was easy to navigate and it was successful at the end of transaction I was so excited but insurance and policy I am struggling to negotiate and fulfill at my I was given a temporary one which is More

by Francis M. Gaima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 30, 2025 -

Toyota Certified at Capital Plaza responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2025

Very patient, I have been using them for about 6yrs now and Idris is superb Crystal is a sweetheart. Thank you More

by Tonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Idris
Oct 26, 2025 -

Toyota Certified at Capital Plaza responded

Tonia, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2025

The service person, Oscar was very professional. Before leaving Oscar came to my car and showed me about eco, normal and sport. No one has ever explained this to me. It was very informative and help More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Herrera, I think his last name is Herrera.
Oct 13, 2025 -

Ann responded

Very nice and professional.

October 11, 2025

They have good services and good costumer services the personal it is good and take are More

by jose.palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Oct 14, 2025 -

Toyota Certified at Capital Plaza responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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