Toyota Certified at Capital Plaza

The initial advisor was kind but unfortunately their lack of communication and management made for a terrible experience. From checking in to the check out there was no communication regarding the status of of communication and management made for a terrible experience. From checking in to the check out there was no communication regarding the status of my vehicle unless I engaged to included not discussing delays after being recommend services that were running behind. It’s unfortunate due to this being close to my house and was hoping to make this my new dealership to get serviced. More

Had a great experience with Toyota. They were honest about the cost over the phone and didn't pressure me into extra packages that I didn't need. Drove off the lot same-day. Helpful and They were honest about the cost over the phone and didn't pressure me into extra packages that I didn't need. Drove off the lot same-day. Helpful and professional. More

Excellent customer service and professionalism they provided me to include providing me options for work that needs to be done on my car provided me to include providing me options for work that needs to be done on my car More

My experience at Toyota was great. Everyone was friendly and professional. I appreciate the excellent customer service and would definitely recommend them to my friends and family. Everyone was friendly and professional. I appreciate the excellent customer service and would definitely recommend them to my friends and family. More

Excellent place for auto servicing and very professional service and customer service. Keith is very professional and helpful. He keeps me informed about the process and called when service was completed. service and customer service. Keith is very professional and helpful. He keeps me informed about the process and called when service was completed. More

Great speedy service every time I visit. Everyone I interacted with was super friendly and helpful. Everyone I interacted with was super friendly and helpful. More

A great dealer service center that I use frequently. Transparent and fair prices and great customer service. Transparent and fair prices and great customer service. More

The service technician, Isaac was professional, informative and help me with understanding the service needs of my car. Plan to return. For my service needs. informative and help me with understanding the service needs of my car. Plan to return. For my service needs. More

As far as Toyota dealerships go, this is the better one for the DMV metropolitan area. Keith was great! for the DMV metropolitan area. Keith was great! More

I initially came to the service department for a drivability issue on my 2014 Toyota Highlander. Check in went smooth with the service writer, but the service department totally botched the repairs. drivability issue on my 2014 Toyota Highlander. Check in went smooth with the service writer, but the service department totally botched the repairs. My final bill was over $8k and the vehicle still isn’t right. Not only did I have to come back 4 times for the service mgr and GM to get involved, but none of their promises of getting my car fixed properly were honored. Not only did the GM and service manager ensure me that some 23 year tenured master certified technician would be overseeing the project in f my vehicle repairs, but they also told me that my vehicle would be fix d promptly and correctly. My vehicle received several repairs, including but not limited to, the suspension, water pump, 02 sensor, and even a completely new transmission. At the end of the day, that transmission had to be removed and another reinstalled because the first part was defective. I was summoned to pick my vehicle up and the check engine lights and liability issues were still there. Fast-forward to today, I’m sitting in the shop now with tires one side of my vehicle at a 4/32 and both tires on the other side of my vehicle at 7/32 when I came in here less than 4000 miles ago with all the tires at 7/32, which indicates they did some improper suspension work or alignment. The most insulting and shocking part is that the simplest thing like the push pins that hold down the engine covers in place weren’t even reinstalled on the car, which is just pure laziness and lack of efficiency on Khobaib Safi’s (the technician) part. This service department is playing wit people’s time, money, and safety and Toyota’s corporate department needs to know about it. More