Toyota Of The Desert - Service Center

Associate Jessie was very professional and answered all my questions. Wait time was not long my questions. Wait time was not long More

My favorite service advisor Jesiel is always there for both my Lexus SUVs. Always explains what work will be done and has been done, and updates me if anything is needed. Him and his team make sure my ser both my Lexus SUVs. Always explains what work will be done and has been done, and updates me if anything is needed. Him and his team make sure my service visit is always excellent. I have maintenance at Lexus but I prefer to go to the Toyota dealer as the customer service is better. More

Jesiel Patricio always makes sure my visits are excellent! Always explains what will be done and what was done. I have maintenance contract with Lexus but I prefer to keep going to Toyota so Jesiel excellent! Always explains what will be done and what was done. I have maintenance contract with Lexus but I prefer to keep going to Toyota so Jesiel and his team can take care of my 2 Lexus suvs. Overall the customer service is always amazing! More

Ivan Alvarado is always professional and explains my repairs. I've been very happy with my services. repairs. I've been very happy with my services. More

Very rude and unprofessional service department. No one seems to care about service, just want to sit around and chat with each other or be on their phones. Would not use this dealership again. No one seems to care about service, just want to sit around and chat with each other or be on their phones. Would not use this dealership again. More

Ibrahim Lapaj is awesome. He's very respectful, and he values your time. Although the service crew may have taken quite some time to finish servicing my car, which is understa He's very respectful, and he values your time. Although the service crew may have taken quite some time to finish servicing my car, which is understandable in a circumstance where there are many people in line to get their cars done, but Ibrahim checked in on me, which is a good indication that I'm valued, and I'm happy to be their customer for more than 5 years now. More

I had my Toyota serviced at Toyota of the Desert Monday for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good s for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good shape by Pep Boys but that since they had scaled back to basic services during the quarantine, I was back at Toyota. The guy didn't let me forget it, mentioning it at least 4 times. After waiting twice the time predicted for the service they kept "finding" things and up-charged me with additional issues "found" to a bill of $300. Next day, my battery was dead. (Coincidence???) I called Toyota and got the royal treatment of "that's your problem not mine, lady" attitude. Called Pep Boys (whose basics include batteries) and was greeted with a respectful 'no problem," we'll-get-it-fixed-right-away attitude from the git-go. WHAT A DIFFERENCE!!! I am happy to report that "Andres" there advised they've hired all new crew and will be full service again shortly. I realize that this single lady senior can be a target for the unscrupulous car repair people. I never experienced that at this Pep Boys and I am delighted that I can go back to using them, with full confidence. More