Toyota Of The Desert - Service Center

The dealership tells you you need to make an appointment but when you get there and you question why it’s taking so long for your car to be done they say they are short staff and the appointment is just to but when you get there and you question why it’s taking so long for your car to be done they say they are short staff and the appointment is just to get you in When in reality all they care about is the customer who’s goin to get the most work done on their car in order to get a bigger payment There is absolutely no excuse as to why a customers car doesn’t get pulled to get serviced until two hours after their appointment especially since you guys keep telling your customers you need an appointment if we need an appointment then the least you can do is follow your appointment schedule If the customers get there and decide they would like additional services done then they should be told like every other customer you need to make an appointment (an additional appointment) because it is very clear you guys do not have the man power to keep up with all the additional services you steady offer to your customers and then the customers that have later appointments have to wait longer because you guys cannot keep up It is extremely frustrating especially since you guys love using the excuse we’re short staff because that is not the case you offer additional services and are unable to keep up and your customers who have later appointments in the day have to suffer and you guys do absolutely nothing for the inconvenience “because you are short staffed” More

Don’t buy your Toyota here. They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked back. This place, Toyota of the Desert, should be out of business. More

I am beyond disappointed. I have left multiple voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil ch voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil change and rotation done. The only thing that happened was my oil change. I had to take my truck to another service center only to be told that my alignment was never done. I am not expecting a refund for the oil, but my alignment that I had to pay another shop to do. I never post anything bad about anyone. It's not in me to do so. However, when I don't receive ANY call back is unacceptable. I have been so loyal to Toyota of the Desert and I have lost all faith. My cousin brought his truck in to get done and his belly pan was not put back on. Service has completely gone down and I understand that there are shortages on quality employees, but to NOT do my alignment at all is not acceptable. Nothing has been done to make it right other than avoiding me. The more I am avoided, the more upset I get. Never again. More

Nice enough but after accepting the "upsell" for filters for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't c for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't care about my time. More

Worst Toyota Dealership ever, gaslighting, Lies, irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. More

buying a car takes a short time, repairing a car lasts for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims More