Toyota South Atlanta

I have been going to Toyota South for service of my car for over a year now. I went last year and had front and rear brakes done. So after a while I started hearing the noise from my brakes. Took my car ba for over a year now. I went last year and had front and rear brakes done. So after a while I started hearing the noise from my brakes. Took my car back to them twice and they told me it was brake dust and I would probably hear it for awhile after they supposedly had done something to correct the issue. Well here I am a year later noise got louder and louder. Decided to take my car to a different dealership. I get a call and the advisor tells me that Toyota South didn’t do the brakes correctly. Brake pads were glazed, non reusable shims were reused multiple times. Slide pins were not greased and shims had wrong type of grease. It had pink rubber grease. I immediately called Toyota South to inform them of what the other dealership had just told me. I was transferred to a manager who didn’t answer. I left a message on 11/28 and have yet to hear back from anyone at Toyota South. The receptionist asked if I wanted to bring the car in and let them check it. I should not have had to pay for basically a new brake job when I just paid for it last year. Toyota South do better! More

They helped me deal with an annoying electrical issue on my vehicle. It was annoying having to come back in again and again, but they assisted me with both towing service and a shuttle as well did not charg my vehicle. It was annoying having to come back in again and again, but they assisted me with both towing service and a shuttle as well did not charge me for any of the follow-up visits. In particular, my service representative Jharde and shuttle driver Deena were always encouraging and kept in touch to assist me throughout the process. More

Under no circumstances should you deal with this dealership. I put a deposit on a 2025 rav4, but later realized that the 2026 body style will be completely different so I asked for the deposit back dealership. I put a deposit on a 2025 rav4, but later realized that the 2026 body style will be completely different so I asked for the deposit back. They refused even though NO WHERE does it say that your deposit is not refundable. More

toyota south of atlanta is scamming people from A-Z be careful and watch out with the finance office. careful and watch out with the finance office. More

Katherine Pacheco was very kind and accommodating to our needs. She helped me get my first car with very easy service, and also helped us get the right price. Very pleasant and would deal with her again. needs. She helped me get my first car with very easy service, and also helped us get the right price. Very pleasant and would deal with her again. More

Admitted damaging my Solara, Ignored calls/message, waited 3hours in person, attributed to ageing/environmental waited 3hours in person, attributed to ageing/environmental More

Toyota South was the second dealer I visited. From the moment I I entered the dealership Katherine Pacheco was very pleasant. I told her exactly what I was looking for and how much I wanted to sp From the moment I I entered the dealership Katherine Pacheco was very pleasant. I told her exactly what I was looking for and how much I wanted to spend. I had in mind 3 cars . She kindly gathered all information and presented to me with specific details and numbers. Excellent communication and customer service, Spanish speaking a plus to me. I purchased my vehicle and went home super happy. Great experience. Thank you so much Katherine Pacheco. More

I purchased my vehicle 6 years ago from Toyota South. On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I recei On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I received a call informing me the vehicle was ready. The vehicle wouldn’t start, requiring a jump-start by Dwayne. The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation. Despite calling Toyota South to report this emergency, no one followed up, forcing me to have the vehicle towed home as the dealership had already closed. On Monday, January 6, 2025, I returned the vehicle for further service. I spoke to the General Manager who was extremely helpful and professional. He provided me with a rental and ensured me that the issue would be resolved. Unfortunately, as helpful as he was, my vehicle has not been fixed as I write this letter. The vehicle was returned to me on Tuesday, January 7, 2025, at approximately 12:30 p.m. However, I had to return it yet again on Thursday, January 9, 2025, at 10:10 a.m. due to the same unresolved problem. Now, I am being told that the service team has detected “new codes.” On Tuesday when I picked the vehicle, I was informed by Steve, the service manager that I needed a new battery in order for the vehicle to work properly. I complied with this recommendation by purchasing and installing a battery as advised. Despite this, the same issue persists, and my vehicle remains at Toyota South. This is after paying nearly $1,800. At this point, I am left to conclude one of three possibilities: My vehicle was misdiagnosed from the beginning. The diagnostic equipment being used is faulty and failed to identify the issue accurately. The mechanics are incapable of properly diagnosing or repairing my vehicle. More

3% credit usage fee, signage there. Though fee was not there under previous management. Manager named "Steve" said the bank (Truist) forces them impose that fee on customers (they don't Though fee was not there under previous management. Manager named "Steve" said the bank (Truist) forces them impose that fee on customers (they don't have anything to do with it, for real). Also he said they called area dealer repair shops and the others are doing the same thing. Credit usage fee is here to stay at this repair shop. More

Horrible customer service. First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s advertised. Then I need two major things done to my car. They told me the piece would be there the next day and so the appointment was made. I drop my car off, wait all day and get back there to find out, the part never came. I never got a phone call to let me know…. So I pay for one of the services and was told my inspection price can only be used on the other service being done (the one they don’t even have the parts for). So in order to save myself money, I have to take it yet again (3rd time) back to this horrible place. More