Toyota Vallejo - Service Center

*My Experience at Toyota Vallejo* I visited Toyota Vallejo this morning 10/30/2024 for an oil change and tire rotation service for my 2004 Toyota Tundra. While enjoying my coffee in the lobby, I obser Vallejo this morning 10/30/2024 for an oil change and tire rotation service for my 2004 Toyota Tundra. While enjoying my coffee in the lobby, I observed two technicians working on my vehicle. One seemed confused, while the other was busy on his phone. As they finished, I noticed my truck being lowered and prepared for departure. Concerned, I asked the technician if he had performed the tire rotation. He apologized, admitting he hadn't done it, despite my explicitly requesting and paying for it. This isn't my first experience with such oversight at Toyota Vallejo. Couple months , I had a similar issue with my Toyota Camry service. I spoke with the service manager ( Michael Voss) who apologized and offered to waive the tire rotation charge. I insisted on paying but emphasized the need for improved quality control measures to prevent such mistakes. If I hadn't monitored the service from the lobby, would the job have been done? Customers pay for services expecting quality work. Neglecting tasks can be perceived as scam-like. To fellow customers, ensure you supervise your vehicle's service at Toyota Vallejo. My intention isn't to loose the job of the 2 technicians but to emphasize focus and accountability. Their routine tasks require attention, not rocket science. *Recommendations:* 1. Implement a checklist system. 2. Enforce no cellphone usage during work hours. More

They have great staff and service. Good selection of cars. Price is good and fair. Always helpful when I have car trouble. Good selection of cars. Price is good and fair. Always helpful when I have car trouble. More

Drop myTundra for 90kservice received atext igot twobad tiresensor and tworearbreaks under2mm told Chris mybreaks are 7mm and I came here with no warning lights running bad business tiresensor and tworearbreaks under2mm told Chris mybreaks are 7mm and I came here with no warning lights running bad business More

Brought Prius in for 60M check. They called but I missed the call. Ended up calling 4 times in 2hr no one returned call. Finally was told my person had gone home sick. Could have said so after 1st call. the call. Ended up calling 4 times in 2hr no one returned call. Finally was told my person had gone home sick. Could have said so after 1st call. Waited behind 6 people to pay a rude person. Was directed to person to tell me what I had just paid $320 for she told me to wait she was busy. Finally just left only person I dealt with who I would ever deal with again was person who retrieved cars. Should make him manager More

Scammers!! I left this dealership in tears when the service rep kept insisting that to maintain my warranty my 60k mile service was going to be over $800. He was I left this dealership in tears when the service rep kept insisting that to maintain my warranty my 60k mile service was going to be over $800. He was saying that there were things required that were not listed in my maintenance record book that came from Toyota when I bought my van brand new. It was horrible and he wouldn't back down and kept insisting that he knew more than I did, which he does but i can read the manual!! I called Toyota Customer Sevice and complained. I was supposed to get a call from the dealership within 24 hours - nope. It has been a week and no call. I found another dealership an hour away that didn't lie to me and tell me that things were required that were not actually required. They offered me additional services beyond what was required but it was my choice. They didn't try to scare me by saying I'd lose my warranty if I didn't add on the additional services. The other dealership answered my questions and were kind and understanding. This was not our first time having problems with Toyota Vallejo - one time, despite saying they topped off all my fluids they didn't. They are just lying cheaters. More

Trac-off light turn on when driving along with engine light Not really satisfied. I paided $200.00 for nothing was diagnose, couldn't fix what was wrong. They reset it as i said to the service person first ti Not really satisfied. I paided $200.00 for nothing was diagnose, couldn't fix what was wrong. They reset it as i said to the service person first time it happened. I had my 2015 toyota Sienna LE for a trac-off light on with engine light the first, before when we were about to go home after our disneyland trip. Trac off and engine light turn on while i was in the freeway. I took my van to the nearest Toyota Dealer, and that was Anaheim toyota. They fix my van by reseting the van. It took a long 3-5 hours. I didn't pay anything due to there was no problem to fix as stated by the service personal. There nothing showing that there was anything wrong with the van, the das lights just turn on. The hospitality was awesome. They have refreshments from cold bottled water, donuts, danish, cup o noodles, chips, and coffee for free while we are waiting. My point is, I paided $200.00 diagnostic fee that they couldn't diagnosed. $200.00 for a reset? Nothing was done to my van. Reset the dash lights and its gone. More

I took my Lexus to the new Toyota dealership in Vallejo for minor service, and I was surprised by the the quality of the service department.They have a couple of Lexus-trained technicians in the shop. I c for minor service, and I was surprised by the the quality of the service department.They have a couple of Lexus-trained technicians in the shop. I called for an appointment and spoke with Ryan. When I arrived he greeted me and took the car into the service bay at the appointment time. The car was done when he said it would be. Toyota Vallejo actually outdid the service I've received from the Lexus dealer--friendly, efficient, and less costly. I was also surprised to learn they do a complementary car wash and have free shuttle service. Paul More