Toyota of Cedar Park - Service Center

Fantastic experience! My service advisor, Daniel, did an outstanding job explaining every step of the process and clearly detailing all the work performed. The transparenc My service advisor, Daniel, did an outstanding job explaining every step of the process and clearly detailing all the work performed. The transparency and thoroughness were greatly appreciated. More

Great job and efficient and prompt service. These guys are doing great and wonderful things!!! These guys are doing great and wonderful things!!! More

Toyota Cedar Park (Abraham) provided excellent customer service, and made my visit very pleasant. I had no issues with my visit. service, and made my visit very pleasant. I had no issues with my visit. More

Prompt and very good explanations in a courteous and friendly matter! Great waiting room with free coffee and various food items for purchase is much appreciated as well as reasonable prices for service friendly matter! Great waiting room with free coffee and various food items for purchase is much appreciated as well as reasonable prices for service! More

I called to set up service. Gave a detailed description of the issue. I go drop the car off they have it down as the head light out. It was working when I pulled in. I explain Gave a detailed description of the issue. I go drop the car off they have it down as the head light out. It was working when I pulled in. I explain what is going on again. Now I'm told they need the car 24 hours. Never mentioned it the day before. Now I'm angry, they bring some one else out I explain it again. Again the light bulb the one that working. Also the key fob stops when the light stops working. Now the its the fob battery. Like I beleive both key fobs stop at the same time and then start to work again. After I sat for hours I just asked for my car back since it was well past my appointment and they still had not looked at it. I was told they could change the light bulb. Not the problem and I can do that myself for a lot less. When leaving the guy says next time to allow more time. I said there won't be a next time and it was your fault for not telling me you needed it for 24 hours. Bottom line they don't listen to what was said, and relay all the information you need. More

Katherine was very kind and helpful. Great service experience. I would recommend this dealership based on my experience. Great service experience. I would recommend this dealership based on my experience. More

Keenan did a great job at keeping me updated on how my car service was going. Extremely polite! car service was going. Extremely polite! More

Sammy was professional and provided with excellent service. The service was very timely communication was good. service. The service was very timely communication was good. More

Service was fast, didn’t have to wait long. Service writer has very courteous and polite. Service writer has very courteous and polite. More

As I have been a customer for over 4 years now and I have witnessed a decrease in service and care for customers. I have had numerous calls unreturned and been blown off by more than one service employee. Ye witnessed a decrease in service and care for customers. I have had numerous calls unreturned and been blown off by more than one service employee. Yesterday 06/29 I took my truck in for regular maintenance and for the third straight time I have had to have them correct the air pressure in the tires after a rotation. I’m curious if the oversight in something this easy leads to cutting corners on larger issues within this side of service. I know it’s all about the money and how many more things you guys can add to a ticket, but it is starting to show that we as customers are just a number and the care in work and craftsmanship is decreasing. I left a 5 star review four years ago and now I’m in the verge of leaving a 1 star. I will be taking my four vehicles elsewhere where I feel my decision to take my car in is valued and not just a cattle call. More