Toyota of Hollywood

Poor customer service and attention to specific customer request. Long wait times and services not performed as requested. Complimentary car wash a disaster. request. Long wait times and services not performed as requested. Complimentary car wash a disaster. More

Had my hybrid battery replaced for $4k. I think they did a fine job but they didn't tell me that my car would fail a smog check until the car had been driven a certain amount of miles and c I think they did a fine job but they didn't tell me that my car would fail a smog check until the car had been driven a certain amount of miles and completed a few internal system checks/milestones. I asked that they cover the cost of the smog check re-test ($43.00) and they completely ignored me. Would never call me back. They offered to give me store credits, but I plan on selling my Prius so that means nothing to me. The service rep even said, yeah I should have told you. Poor form Toyota of Hollywood. Sad and underwhelming customer service. They are always more than happy to take your money, but aren't willing to be fair to their customers. I will never recommend this location to anybody. More

Very confusing process to get your car service. Nobody inside wants to take your case. Nobody inside wants to take your case. More

Lastimosamente son racistas en este dealer, me dijeron "pareces haitiano por qué sacas mucha cuenta" acaso uds iban a pagar mi crédito? Obvio tengo que sacar cuentas cuando me dices que me vas a ofrecer m "pareces haitiano por qué sacas mucha cuenta" acaso uds iban a pagar mi crédito? Obvio tengo que sacar cuentas cuando me dices que me vas a ofrecer más dinero por mi vehículo y luego veo que lo que me estabas ofreciendo demás se lo aumentaste al tuyo vendiendo una Toyota Cross en 35-36 mil dólares ojalá de verdad llegue alguien que los ponga fuera de circulación y los ponga a vender como es. TOYOTA OF HOLLYWOOD SON UNOS RACISTAS More

Avoid this Toyota at ALL costs. Their service department has the WORST customer service and has no qualms about humiliating women. Taking your car to get serviced should not entail Their service department has the WORST customer service and has no qualms about humiliating women. Taking your car to get serviced should not entail being talked down upon, and made to feel humiliated. This review is directed specifically towards one individual that I will not name, but let’s just say they should not be working in a customer service position. If you want to feel humiliated and angry, by all means take your car to Toyota of Hollywood. If you would rather not risk your blood pressure, I recommend going to literally ANY other Toyota in LA. To that specific individual, shame on you. I feel sorry for the women in your life, and hope that one day you can grow as a person and be more understanding and compassionate. We are all human, and we all deserve, at a minimum, to be treated with respect. More

PUBLIC SERVICE ANNOUNCEMENT - THESE GUYS ARE BLATANT LIARS. Here’s my story. They currently have a Porsche 911 on their lot at a decent price. I should have known the car has a story, as they apparen LIARS. Here’s my story. They currently have a Porsche 911 on their lot at a decent price. I should have known the car has a story, as they apparently have a Porsche dealership in network, but it looked pretty decent in the low res pictures. I live in the SF Bay Area, so I asked a battery of questions about the car. I ask for many more pictures of specific areas of the car, and Ali sends me a video, but lags on actual pictures. Instead of fulfilling my requests, he just tells me how perfect the car looks. He says it looks “brand new.” So I book a flight to come down and pick it up. When I get there, David, who seems like a genuinely nice guy, takes me out to the car, and it took me 8 seconds to realize that the paint on both bumpers does not match. It’s not a little off. It’s way off. And the quality of the paint job is horrendous. They masked off the plastic parts rather than removing them, so there is paint all over them, there is paint shop material under the clearcoat, and there is a big paint drip on the rear bumper. There is also a very noticeable dent on the rear bumper. It’s a Frankenstein car. THIS IS AFTER EVERY QUESTION I HAD ASKED THAT WOULD INDICATE THAT I WOULD CARE ABOUT THE CONDITION OF THE PAINT. They had every opportunity to tell me the car looks like this, and instead they lied to me and told me it was perfect. So I book my flight home (now I’m down $400), and ask David if they would like to split the cost of my worthless travel. He takes me into the finance manager named Jonathan, and we talked for a bit about the situation. Apparently the dealership had gotten the front bumper painted, so he says. He didn’t say anything about the rear bumper but clearly the rear bumper was painted by the same crappy paint shop as the front bumper. So I ask him if he wants to split the cost of my travel, and he says he’ll send me a check the next day for the full price. I think, “Hey these guys are alright.” Well, it’s been a week and no check. I texted David, and no response. So here’s the summary - THESE GUYS ARE 100% BLATANT LIARS. Do not believe one single word that they tell you. Better yet, find another place to buy a car. More

If I could give zero stars, I would. The service used to be good until 2019 and continues to get worse. I purchased new tires and was encouraged to get my alignment done at the same time in June of 2020. S be good until 2019 and continues to get worse. I purchased new tires and was encouraged to get my alignment done at the same time in June of 2020. Six months later, my right front tire was already bald. When I called to schedule an appointment I was then informed that the tires they sold me have no warranty! How does a certified dealership legally sell customers tires with no warranty without informing them at the time of purchase that by the way, these tires have no warranty!?! Furthermore, the alignment that they charged me for is the major contributing factor for the bald tire. This isn’t the first problem since Management changed to Micheal Hodgson. Under this manager, my vehicle has been returned to me missing parts, scratches in my rims, scratches on the inside of the doors, and maintenance done incorrectly. I believe in allowing a business to correct their mistakes, but the treatment both myself and my car have received under Michael Hodgson’s management is unacceptable. I highly encourage folks to avoid this service department if you can. Find a location that cares about how they treat people and their vehicles. More

Worst people there to solve your problem, they are super nice during the selling time, after selling if you have any problem, worst place to get help. I cancel my warranty Oct 2017 and now 2021. I met with nice during the selling time, after selling if you have any problem, worst place to get help. I cancel my warranty Oct 2017 and now 2021. I met with finance director Mr. Haim Bushy, finance manager Mr. Ed Casimiro (he did my paper work) and Business development manager Karina Cardenas but always they said we will follow up but they never did. I contact with Warranty Company and they told me they send the credit to Toyota of Hollywood back in October 2017. But the dealer never give the money to Toyota Finance Department. I talked with Toyota Finance Department and they said they never received the money from Toyota of Hollywood. I asked for suggestion they said if dealer ignore you just sue them, because it’s your money. What else can I say!!!!! More

The company does not give customers the right information.When I purchased a 2020 CHR I was told the SUV didn't come with keyless entry or leather seats that I was looking for.So I had to pay add information.When I purchased a 2020 CHR I was told the SUV didn't come with keyless entry or leather seats that I was looking for.So I had to pay additional 1000.00 for leather seats.About 2 weeks ago I seen the 2020 limited that had all I was looking for.I went to Toyota of Hollywood to question why I wasn't given that info, that way I could of taken that one I wanted.I traded my 28000.00 Honda Hrv limited for a 16000.oo vehicle that I was told was not available.Plus I also had to pay 1700 for taxes and fees.So to sum up everything, my SUV 28000.00 plus 1700.00 plus 1000.00....total 30700.00 for a 16000.00 SUV. That is not customer service or honesty to your customers. More

I would like to first and foremost warn everyone about Mr. Crocket so that they don’t have to experience such disappointing situation. By this I am formally complain about Mr. Crocket for abusing and mis Mr. Crocket so that they don’t have to experience such disappointing situation. By this I am formally complain about Mr. Crocket for abusing and misleading my trust in the entire Toyota dealership and for putting my life on the line in this time where I could of been exposed to COVD 19 for a misleading cause/goal, last not least for adding an hard inquiry to my wife credit report. More