Toyota of Keene - Service Center

Toyota Volvo told my wife that her car was unsafe to drive because of a bad inner tie rod and the tires needed to be replaced. The tires were practically new when we bought the car from them 10,000 mile drive because of a bad inner tie rod and the tires needed to be replaced. The tires were practically new when we bought the car from them 10,000 miles ago. Are you kidding me We then had the car looked at by Nissan and they told us there was nothing wrong with the front end of our car. The tires were wearing in the center because they "The Professionals" over inflated the tires. Are you kidding me Talk about taking advantage of a women More

Once my vehicle had a problem, I got only a run around from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota o from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota of Keene, would contact me within three business days. I did not receive a phone call back. I called two more times and still received no phone call or other communication from the dealership. My complaint with the BBB resulted in no phone call either and only a pat and dismissive answer by letter through the BBB. I was ignored and no effort was made on Toyota of Keene's part to resolve or even discuss the issue with me. Even if they felt they were in the right in terms of the vehicle's issue, ignoring a customer's formal complaint is poor customer service! Customer Disservice is what I received. I will no longer do business with them and will let everyone know of my experience there. I will say the sales department of this dealership is wonderful and I had a great experience with Jamie Rios. Too bad for them I won't be back to purchase/service any vehicles. More

Ned was friendly and prompt. I couldn't believe how quickly things moved along, and before I knew it, I had a beautiful new car. Ned answered all my questions and provided ample information about t quickly things moved along, and before I knew it, I had a beautiful new car. Ned answered all my questions and provided ample information about the 2012 Prius. Ned worked quickly in conjunction with other staff members to get decisions and quotes quickly. I was astonished with the results. High praise!!! More

Toyota Keene was my exclusive service department for my Toyotas (4Runner, Camry, Corolla). I USED to feel good about this dealership and I USED to think the service department was excellent. Something Toyotas (4Runner, Camry, Corolla). I USED to feel good about this dealership and I USED to think the service department was excellent. Something happened, they try to sell you a timing belt when it has a chain drive (4Runner), or they sell you a timing belt prematurely on a car (Camry). I take in a car for an oil change, get it home (60 mile round trip) and find it isn't done!!!Oil changes when done were consistently, yes consitently, OVERFILLED!!! I wouldn't send my worst enemy to this dealer to have a car serviced!!! Makes me not want to buy a Toyota anymore. More

Salesman was very friendly, helpful and knowledgeable. Did not want to waste my time, so was very fast in answering my questions and accomodating my fiancial offers. I would buy from him again any day! Did not want to waste my time, so was very fast in answering my questions and accomodating my fiancial offers. I would buy from him again any day! More

I bought my Toyota Echo slightly used from Toyota of Keene where I had all service done until the dealership was purchased by the Fenton Family. It seemed a good time, given gas prices, to find someone Keene where I had all service done until the dealership was purchased by the Fenton Family. It seemed a good time, given gas prices, to find someone closer to home to avoid the 45 minute trip. Big mistake! I'm back 'home' and able to leave smiling from a maintenance check by people I feel I can completely trust to do what's neeeded when it's needed. More

Service at Toyota/Volvo of Keene is always top notch. The service advisors are always friendly and quick to help out, they break down things so the average non car guy understands it. They understand we are service advisors are always friendly and quick to help out, they break down things so the average non car guy understands it. They understand we are all feeling the economic pinch and prioritize repairs on a needs basis for me. More

Excellent customer service by both Toyota of Keene and Jaime Rios- I have been exclusively using this dealership and Jaime since 2002. It's the only place I will go. The customer relationship doesn't en Jaime Rios- I have been exclusively using this dealership and Jaime since 2002. It's the only place I will go. The customer relationship doesn't end when I drive off the lot with my new vehicle- it is just the beginning! This is why I rate this dealership and employee as great! More