Toyota of Massapequa

We had a terrible experience at Toyota of Massapequa because of their misleading advertising and behavior. Their Autotrader ad lists a price MINUS a mandatory $2000 "down payment" that they only disclo because of their misleading advertising and behavior. Their Autotrader ad lists a price MINUS a mandatory $2000 "down payment" that they only disclosed to us after they came back with the final paperwork (and they tried to hide it even then)! We verified the total price over the phone with Jeannie Rosario and in person with the salesman, Adam. Both people failed to mention that the price listed did not include the extra $2000. A down payment is part of the price -- not an extra fee. Ridiculously deceptive! More

Where do I begin...Let’s start with Stuart Barnett; professional, knowledgeable and such a nice guy. We put together a deal on a 2021 Tacoma TRD Off-road that blew away all the local dealerships. He professional, knowledgeable and such a nice guy. We put together a deal on a 2021 Tacoma TRD Off-road that blew away all the local dealerships. He was caring and upfront and treated my wife and myself like he knew us for years. We couldn’t be happier with the deal and the vehicle. I would urge anyone in the market for a Toyota head over to Massapequa Toyota NOW! More

DON'T WALK...RUN from these guys!!! They lie!! They are DISHONEST!! I took off from work to test drive a car i wanted to buy. I set an appointment, drove over an hour to get there and then they told me it DISHONEST!! I took off from work to test drive a car i wanted to buy. I set an appointment, drove over an hour to get there and then they told me it was sold. They still let me drive the car!!! even though it was sold. More

I agree with many of the negative reviews on this page. Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees $347 on used car I was interested in. Did not buy. I have a cousin in another state that is a car salesman so I know what's considered legit fees. We were ready to buy if they were only honest and came up with a reasonable dealer fee. More

Please STOP emailing us. We recently visited your Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had adver Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had advertised on the net. Of course once there, your salesperson tacked on various obscene charges totaling 5k in addition to the advertised price. Because of your hunger to bait us, we took our business elsewhere and spent 28K for a 2020 Nissan. We want to thank you ever so sincerely for living up to the fowl reputation of automotive sales associates. Richard A Schmidt More

Worst dealership I've ever been to!! Arrogant, cocky, nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! More

Bait & Switch; Be aware additional surprise fee of $997 especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick added $997 fees for emissions; when asked for Emission its fees to detail car; provide an inspection. Really? Be very careful of hidden costs and games. Very misleading. More

Bait and switch. Still advertising a car that miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. More

Excellent experience After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent experience looking and test driving different vehicles. Our salesmen Ali was extremely professional, knowledgeable, and friendly. He gave us the facts as they are and was well informed about all facets of the car and the process. I highly recommend anyone who visits this dealership to speak with Ali! He will get the job done for you. More

Fraudulent Dealings We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the c We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the car would be fixed by their service center for no charge. Verbatim, the salesman said "If we fix it, do we have a deal." We answered yes and put money down. The next day (after purchasing auto insurance and getting a certified bank check), the salesman called and said they would no longer be fixing the car We couldn't believe it. We ONLY purchased this car because they said they would fix the damage. I believe the reason they did this is because when they went to fix the car, there was internal damage to it and no longer wanted to fix it. Make sure you INSPECT their used cars before you buy them, and get everything in writing. We will no longer do business with this dealership. More