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Toyota of Montgomery - Service Center

Montgomery, AL

3.8
194 Reviews

194 Reviews of Toyota of Montgomery - Service Center

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May 21, 2025

Service Dept trying to overcome numerous issues but my recent experience with Jazmine was very positive and kept me informed on the status of my servicing. Very polite and professional. More

by gfortner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmine Flemming - 5 stars
May 21, 2025 -

Toyota of Montgomery responded

I'm glad to hear that Jazmine provided you with a positive experience and kept you informed. We appreciate your feedback as we work on overcoming any issues. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

May 21, 2025

It was fairly quick with friendly staff. Not needing anything thing they said needing to get replaced. Check with outside mechanic from another company that took the time to explain and show More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmine
May 22, 2025 -

Toyota of Montgomery responded

Anthony, thank you for sharing your experience. It's great to hear that the oil change went well and our staff was friendly, but I apologize if there were any misunderstandings regarding additional services. We appreciate your feedback and encourage getting a second opinion when in doubt. If there's anything else you'd like to discuss or need assistance with, feel free to reach out anytime! - Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

May 20, 2025

Always pleasant and customer detailed. It took 2 hours even though I had an appointment. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
May 21, 2025 -

Toyota of Montgomery responded

James, thanks for choosing Toyota of Montgomery and sharing this feedback. We hope to have the opportunity to improve your wait time here.

May 19, 2025

They need to work on their scheduling for the shuttle service vehicle. No reason to wait hours for it. More

by yoccmakram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Gunderman
May 19, 2025 -

Toyota of Montgomery responded

Thank you for your feedback about the shuttle service at Toyota of Montgomery. We apologize for any inconvenience and will work on improving our scheduling to ensure a more efficient experience in the future. Your input is valuable, and we appreciate it!

May 14, 2025

Josh was great to work with. He understood my concerns and answered all my questions. Trustworthy and knowledgeable! More

by Hurstolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gremaux
May 14, 2025 -

Toyota of Montgomery responded

We're delighted to hear that Josh provided you with trustworthy and knowledgeable service at Toyota of Montgomery. Thank you for sharing your positive experience!

May 10, 2025

Both Jazmine and Sidney provided me with a very positive service experience. I appreciate their attention to detail. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Jazzmine
May 12, 2025 -

Toyota of Montgomery responded

Sue, we're delighted to hear that Jazmine and Sidney provided you with a positive service experience at Toyota of Montgomery. Thank you for acknowledging their attention to detail!

May 10, 2025

Austin took care of everything in a timely manner! A+ will return when service is needed. More

by Mstrong125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 12, 2025 -

Toyota of Montgomery responded

Thank you for visiting Toyota of Montgomery! Austin will appreciate the kind words!

May 08, 2025

I paid 5,000 down for my 2023 Camry. The car was 23,000. Have gone 5,000 miles and the tires are in the yellow and the brakes are in the yellow. I got no free oil change and no free tire More

by lfin0522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Phillips.
May 08, 2025 -

Toyota of Montgomery responded

I’m sorry to hear about the issues with your 2023 Camry's tires and brakes. To help us better understand the situation, could you please provide more details about your experience? Please reach out at your earliest convenience to discuss your concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

April 30, 2025

My most recent service visit went great. Austin was very courteous and informative regarding my vehicle’s service and needs. He was able to answer all of my questions and my vehicle was serv More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
May 01, 2025 -

Toyota of Montgomery responded

We're delighted to hear that Austin provided you with courteous and informative service during your visit at Toyota of Montgomery. It's great to know all your questions were answered and the service was completed promptly. Thank you for sharing this positive feedback!

April 28, 2025

Jon Was very professional but the big smile thank you for your help Toyota thanks More

by bvivian087
Recommend Dealer
Yes
Employees Worked With
Jonnn
Apr 29, 2025 -

Toyota of Montgomery responded

Your feedback is much appreciated! Thank you for supporting Toyota of Montgomery.

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