Toyota of Montgomery - Service Center

I have been with this dealership for over 30 years and have never had a complaint. This was my first time going in without an appointment and I was taken care of beautifully. have never had a complaint. This was my first time going in without an appointment and I was taken care of beautifully. More

The wait time is unnecessary. If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how lo If I have an appointment I should not be waiting 3 hours. My car was done for over 45 minutes before I was checked out. Even then I had to ask how long would it be. Tech were rude. I will be changing to Clanton Toyota. More

I have bought 4 Toyota’s from the dealership in the past three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptab three years. When it was Reinhart Toyota, I was treated well. But the company has changed hands and customer service has become completely unacceptable. My wife has tried to contact them numerous times about issues with the Highlander that she bought. She has gotten virtually no satisfaction from the customer service people. They promised to call and never do. They promised a second key for her Highlander months ago, and it took 4 months to get it. She has inquired about service and either she gets no response or the customer service person has been rude. She asked to speak to a supervisor and was told there is no supervisor. That is total nonsense. We will never buy a car from this dealership again and encourage others to look elsewhere if you are planning to buy a Toyota. More

Slow getting a routine service completed. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. Sidney was very professional and knowledgeable. Sidney was nice and answered all my questions. More

I went for a 15,000 mile service & my back windshield wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change wiper was etching into the glass. Waited 4 hours & found my car parked in the parking lot. I was never called. Then had to wait for them to change my wiper. When I got to my car, I found it in drive & not park. More

I feel that the service department is not always helpful in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and w in letting one know where to be at the allotted times. It seems that it is assumed that you already know where to put your car, where to wait, and who is taking care of the situation. More

Service provided in a timely period. Provided all requested services and made recommendations for future issues that needed to be addressed. Provided all requested services and made recommendations for future issues that needed to be addressed. More

Too hard to get in touch with someone and they didn’t do what they said what they said More

Very helpful getting my tires fixed and back on the road that another dealership charged for and didn't do the work. I called Toyota Montgomery and Christina got me in right away and the problem solved with that another dealership charged for and didn't do the work. I called Toyota Montgomery and Christina got me in right away and the problem solved within an hour. More

Service was good, experience was terrible. My car had damage to the driver side door handle and no one has attempted to contact me in 2 days about the problem! Not what I expected from Rheinha My car had damage to the driver side door handle and no one has attempted to contact me in 2 days about the problem! Not what I expected from Rheinhart Toyota. Still waiting to hear from them to rectify the problem. More