Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Toyota of Morristown:
I went to visit the dealer because I purchased a car from them before and am still very happy with it. Strange thing with this dealer they really are the stereotypical sly car dealer types. actually the first car I purchased from them David told me the car was taken by the manager and they had one in a different color. It did not matter to me because the color available was actually the color I wanted. After the haggling about the trade in price where they gave me only $1000.00 on my car that had a KBB value of $3500.00 and haggling to get the car they had available to close to the advertised price. I noticed when I went home he wrote the wrong mileage down on the car. he wrote the mileage for the car I originally went in to see. I called him about it and he said don't worry about it just bring the paperwork back and he will adjust it. I figured that it was just an error so I went back and had it taken care of. I have not had any problems with the car and still like it as much as I did when I purchased it two years ago. So I decided to go back to them. What a mistake! My wife has been looking around for a larger car for a few months now. we have been to a few dealers and know that we can get $13,500 on our trade in. That is what KBB says it is. Three dealers I have seen so far have told me that they would give that to me for it. Unfortunately the cars they had in stock were a little more than I wanted to spend. So I checked the website and found something in the price range I wanted to be in. I used their online trade in tool and it came back with $11,500.00 as the trade in value. I did the same thing with the care they had listed on the website for $26,995.00. The car came back as a trade in value of $21,000. I called David the sales person I purchased the first car from and he told me "Yes, we do have some room to negotiate on this car" I went in, my wife took it for a test drive and liked it. There was quite a bit of damage to the car that is not in the pictures on the website so he agreed that they would be fixed if I purchased the car. This is when we went in to negotiate price. He first tells me that the trade in price on my car is $8,000.00 and I pointed out that I did it on KBB that was $13,500 and their website came back with $11,500.00. He then tells me that the car I was interested in has a trade in value of $23,995.00. I asked him to show me and he pulls out a Galves guide (The Wholesale guide) and told me the $8,000 is what the would be able to wholesale it for because they do not want to have a non-Toyota on their lot. However if you look at their website they sell plenty of other manufacturers as certified used. Then I asked him to show me the car I was interested in in the same guide. He did and it was listed for $19,500.00 and then he proceeded to ad in all of the options as separate line items. i asked him to see the book and it specifically had in prentices that the model I was looking at was excluded from these options because they were standard. After that I asked him to talk to the person that makes the decisions and see if my offer of 11,000.00 and my trade would work or not because that is all I wanted to spend. Just then another sales guy comes over (I did not mention this before but this is the same sales guy he was with to look at our trade in while we waited at his desk.) so the other sales guy comes over and asks for the keys to the car I was looking at saying "They are really interested in this one". like that is going to make me spend $5,000.00 more than I should. david comes back from "talking to his manager" and tells me that we were off at least $5,000.00 so we thanked him and left.
This place is really bad news !!
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