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Toyota of New Bern

New Bern, NC

4.8
354 Reviews
Call Dealership (252) 637-7200
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5010 U.S. 70

New Bern, NC

28560

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354 Reviews of Toyota of New Bern

July 10, 2026

Heather is always super friendly and professional. She was the one who discovered my radiator issues everyone else would blow off. Thanks heather More

by usmcbrat84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
Jul 13, 2026 -

Toyota of New Bern responded

We're so glad Heather could assist you so thoroughly! Thank you for choosing Toyota of New Bern and sharing your experience.

July 09, 2026

They are available whenever I need help with the Toyotas. I just don’t like their phone answering system. More

by Clint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barletta
Report | Print
Jul 09, 2026 -

Toyota of New Bern responded

Hi Clint, thank you for your feedback. We're glad our team is always available to assist you at Toyota of New Bern. We'll take note of your comments regarding our phone system for improvement. Safe travels!

July 04, 2026

Had a great experience that was very kind and helpful in everything thanks to all there. More

by Breadnotes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith, Michael Moore, Tommy Jones
Report | Print
Jul 06, 2026 -

Toyota of New Bern responded

We're grateful to have you as a Toyota of New Bern customer. Thanks for the review!

July 03, 2026

Pleasant,very polite. But I was in and out in record time great people. Waiting space is large and comfortable with coffee available. More

by Art1bycatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather in service department , Michael Moore
Report | Print
Jul 06, 2026 -

Toyota of New Bern responded

We are happy to hear you had a quick and pleasant experience at Toyota of New Bern! Thank you for the review and for your business, Catherine!

June 27, 2026

Caring, Robert & Michial Moore went out of their way to help my wife and I when we encountered car trouble on vacation.. More

by dbrabrand
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert, team 5, Michael Moore
Report | Print
Jun 29, 2026 -

Toyota of New Bern responded

We're thrilled to hear that Robert and Michael were able to assist you during your vacation at Toyota of New Bern.

June 25, 2026

Amber is the best Service Adviser and made sure I got my Toyota back in time to get to an appointment. Thank you! More

by Raven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
Jun 26, 2026 -

Toyota of New Bern responded

We’re proud to have Amber on our team! Thank you for choosing Toyota of New Bern and for sharing your experience with us. Safe travels, Raven!

June 22, 2026

Very professional and concerned about the appointment. Real good service attendant she was. Thank you. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
Jun 23, 2026 -

Toyota of New Bern responded

Thank you for the kind words, Terri! We're glad our team provided professional and attentive service. We appreciate your business and look forward to assisting you again at Toyota of New Bern.

June 03, 2026

Sam was very helpful on the questions I had. Oil change and tire rotation were performed in a timely manner. I have had my car serviced here since 2017. Great dealership. More

by joanneboydwest
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jun 04, 2026 -

Toyota of New Bern responded

Thank you for sharing your experience with Sam and our team, and for being such a loyal customer since 2017. We truly appreciate your business! - The Toyota of New Bern Team

May 29, 2026

Very nice experience. Took my car in right away even though I was a half hour early. Excellent service. Everyone was very polite More

by Cechele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Jones
Report | Print
Jun 01, 2026 -

Toyota of New Bern responded

Hi Cechele, thank you for sharing your experience! We’re happy to hear our team got your car in right away and made sure you were comfortable at Toyota of New Bern. Safe travels ahead!

May 21, 2026

It was a very pleasant experience. Amber in the Service Department was great! Our car was ready as promised. We've had this car approximately 12 months and this was the one year ser More

by Debra and Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
May 22, 2026 -

Toyota of New Bern responded

Debra and Keith, we are so pleased to hear that you had such a positive experience with our Service Department, especially Amber! We appreciate your business and your kind words. We look forward to serving you again at Toyota of New Bern!

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