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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
1,430 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,435 reviews

June 01, 2025

Great service and fair service price compared to Charlotte area. It is worthwhile to drive 40 mins to Rock Hill Toyota. More

by seegamilync
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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May 31, 2025

My Tacoma lease with the Rock Hill Team could not have gone more smoothly. Dan Hinic, Riggs Jones, Ben Winters, and Jake Hindman all delivered an exceptional virtual experience, allowing me to decide on a More

by Ben C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Hinic, Riggs Jones, Ben Winters, Jake Hindman
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May 31, 2025

We chose this dealership because it is closer to our home. They were very helpful and efficient in helping us purchase our new car. More

by gregoryw1788
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Medina
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May 31, 2025

Quick arrival by service technician, good communication with service technician and clean waiting room. Great audit report on car with recommendation for repair. Repairs took a little longer than expected More

by RobertM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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May 31, 2025

Very fast service, the customer service was above expectations. I really enjoy bringing my car here. More

by Zimmer_60542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 01, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2025

Very nice friendly service from Fox. He is always professional. I always use Fox for all my service needs. More

by chrisbraves29730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
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May 30, 2025

Tim was great - very helpful. Service was timely and everyone was friendly. Very good experience. More

by Stuart.coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
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Jun 01, 2025 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2025

Excellent service and in a timely manner. They delivered as promised. Very courteous and helpful in explaining my bill!! More

by Jtakacs917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Land
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May 31, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

The Service Department does a great job of helping me keep my car in tip top condition. More

by CWeston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Davis (1550008)
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May 29, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

Shady service dept, They tried to convince me to update my firmware for $200 to correct a problem that’s existed since 2019 in Rav4s and Camrys. They’ve known the problem has existed for years, but waited More

by Tawad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Davis, Fox
Report | Print
May 29, 2025 -

Toyota of Rock Hill responded

We want to clarify that we are committed to honest and transparent service—something we take very seriously. You made an appointment for your vehicle the because it was not starting and you trusted us to do an oil change and a battery replacement, which we completed. Regarding the firmware update: That update is covered under warranty for three years. Unfortunately, your vehicle is now two years outside of that coverage period. While we understand your frustration, we are unable to offer warranty repairs on vehicles no longer eligible. As the service advisor stated to you, we cannot cover items “under warranty” because your concern is all over the internet. That said, we do value loyal customers, and we’re always open to offering goodwill assistance when possible. Based on your consistent service history with us every 5,000 miles, it's clear you've placed trust in our team, which is why this review caught us off guard. I'd be happy to speak with you directly to see if we can find a fair resolution. Please feel free to reach out. Mike Reidy Service & Parts Director - Toyota of Rock Hill m.reidy@toyotarockhill.com (803) 325-9254

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