My Review Of Toyota of Runnemede:
I purchased a 2012 Toyota Camry LXE from Toyota of Runnemede yesterday (10/20/12). In the course of my life, I have purchased six vehicles (including this one), and this was the best experience I've had so far. I felt the purchase price was very good, the sales team was wonderful, and the delivery was fast and painless.
My sales person was Lisa L. (Didn't know if I should put her full name on the internet!) Lisa was warm, patient, and knowledgeable. My husband and I came in for a test drive mid-week when things were quiet. Lisa greeted us , listened to our needs, and helped us decide on the model that would suit us best. She was very knowledgeable about cars.
With Lisa, we felt more like friends than customers. She provided us with printouts of the car and a written copy of her offer. I found that refreshing. We took the offer home and looked the papers over at our leisure and compared it to other quotes from local (and not so local) dealers. In truth, we haggled strenuously at other dealers and got a slightly lower price. I truly believe that there wasn't much wiggle room left in this deal. I presented my findings to Lisa in an e-mail, and she called me back with a counter offer that accounted for the difference. Lisa was open and honest with me and we came to a price we could both find fair.
I did my homework and researched the vehicle on-line to obtain internet prices for the vehicles. I also requested internet prices from all the local dealers. With all of that, Runnemede was still tied for the best offer. Best of all, there were NO GAMES played (let me ask my manager while I disappear for hours...let's quote a cheap price and add on tons of nonsense fees...etc.). None of those things happened here. Lisa and Runnemede treated me fairly.
Lisa's straight-forward, low-pressure sales technique and warm nature convinced us to make the deal in Runnemede as opposed to another dealer. I hope the owners know what a gem they have in Lisa!
On our second trip, we did a quick test drive and finalized the deal. I was in and out in a little under two hours. Most of that time was just calling the insurance company, filling out papers, and going over the features of the vehicle (in the vehicle). It was remarkably quick.
In the back room, Rob was also up front. While it is the F & I manager's job to sell you additional revenue boosters such as the extended warranty, rust protection, paint coating, etc., Rob didn't strong-arm us into these things. He made his case and took my refusal easily. After a brief attempt to convince me (no salesman should take no the first time), he then moved on to closing the deal. I was only in the back for about 5-10 minutes if that.
In the end, I only purchased VIN etching which was worth the little bit extra for the convenience of having it done and having the added insurance provided. Hopefully, we won't need it.
When the deal was complete, Lisa spent time making sure I understood how to use the special features on the vehicle. She paired my phone to the car and even set up the radio with my favorite stations.
Overall, I had an exemplary experience at Runnemede. Usually, car buying involves a a pounding headache. No headaches were felt this time. I left smiling. I'm not even having the "look how much I spent" coronary that usually follows the next day. In truth, I feel that the deal was very good.
Thank you very much, Lisa & the team at Runnemede
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