Lustine Toyota - Service Center

Great customer service Very professional and great customer services. He explained all the details about the service Was provide today also he mention about my car cover and Very professional and great customer services. He explained all the details about the service Was provide today also he mention about my car cover and I will Be able to purchase maintenance package But he will let know in my next visit . More

Nelson is the BEST! Went in to have a front license plate bracket installed on my vehicle, and to get the tire pressure checked out. Nelson got things taken care of quick Went in to have a front license plate bracket installed on my vehicle, and to get the tire pressure checked out. Nelson got things taken care of quickly, and treated me like a friend. Normally I’m used to repair shops trying to push extra services on me, but Nelson treated me right. When he discovered it wouldn’t be possible to mount a bracket, he let me know right away and offered another solution, free of charge. The service to the car was great, and the customer service exceeded my expectations. I highly recommend coming by for work on your vehicle. More

Good service, but the process has changed The service intake process has changed and although I expect to get used to it, I prefer the old process. Under the old process I made an appointment The service intake process has changed and although I expect to get used to it, I prefer the old process. Under the old process I made an appointment with one of my two preferred service managers and work directly with them. The old process had my paperwork already at the service lane and there were less mistakes on the preprinted form. On this day with the new process the service manager had a difficult time understanding the handwriting from the service lane greeter and had to correct the paperwork. Also, the customer is now required to figure out the porter service themselves with little guidance. There is no signage and the customer doesn’t always know the porters. This was less than friendly. At this point I would just as soon go walking around the parking lot with my fob and find my own car. Luckily the service manager helped me out. Otherwise I might still be there trying to figure out how to get my vehicle. More

Excellent service I had an excellent experience working with Bryan, he helped explain the various maintenance needs for my vehicle and went out of his way to make sure I had an excellent experience working with Bryan, he helped explain the various maintenance needs for my vehicle and went out of his way to make sure I had all the information from the mechanic More

Excellent !! Awesome service, my wait was quick. Good selection of coffee and snacks. People she fun to interact with and have a positive attitude. Nice job folk Awesome service, my wait was quick. Good selection of coffee and snacks. People she fun to interact with and have a positive attitude. Nice job folks. More

PROFESSIONAL I have my car maintenance done at Lustine every 5000 miles. They are always pleasant to deal with. My service is done quickly and my car comes back to I have my car maintenance done at Lustine every 5000 miles. They are always pleasant to deal with. My service is done quickly and my car comes back to me as clean or cleaner than when I arrived. More

Excellent Car and Customer Service I am used to excellent service from Lustine Toyota; this time definitely hit above the mark! This was my first time with Victor Bassey who is truly a I am used to excellent service from Lustine Toyota; this time definitely hit above the mark! This was my first time with Victor Bassey who is truly a blessing. He is courteous, knowledgeable and gave me good advice regarding my car as this was my 50K mile checkup though I only have around 29K plus miles! He explained the policy of years or mileage, whichever comes first, and took care of me as a customer. Though my car is in excellent condition, he explained the Mechanic's findings for things required now and in the near future. Victor is definitely an excellent reflection of what I expect from Lustine Toyota! More

good job bryant jones was very helpful I enjoy working with him he always let you know exactly what your car needs and he is always willing to take time and e bryant jones was very helpful I enjoy working with him he always let you know exactly what your car needs and he is always willing to take time and explain thing to you More

Lustine Toyota Great service wait time could be decreased but Other than that good service. Bryant was excellent when dealing with my concerns. He really looks out Great service wait time could be decreased but Other than that good service. Bryant was excellent when dealing with my concerns. He really looks out for his customers More

Service with David Harnly was amazing! I just had my car serviced and David was very professional, personable, and helpful. He did great job keeping me informed. I definitely will be back. I just had my car serviced and David was very professional, personable, and helpful. He did great job keeping me informed. I definitely will be back. More