Lustine Toyota - Service Center

Always receive EXCEPTIONAL SERVICE I am a loyal Lustine customer and the main reason for this is our personalized and professional experience with Alex Garcia!! We just had an extensiv I am a loyal Lustine customer and the main reason for this is our personalized and professional experience with Alex Garcia!! We just had an extensive $1700 service done and we did so without any reservations knowing that Alex has never steered us incorrectly! He is honest about what needs to be done and is always applying coupons available. What an incredible asset to Lustine he is!! We absolutely love our Sienna and the service we receive at Lustine. Thank you all for your exceptional service! More

Excellent Service Have been using Lustine for my Toyota maintenance services. Alex Garcia has always been my Service Advisor. He has always been accommodating and atten Have been using Lustine for my Toyota maintenance services. Alex Garcia has always been my Service Advisor. He has always been accommodating and attentive to my needs. Would highly recommend this dealership for your services. More

Great service Schedule some maintenance that was going to take a while, Lustine provided a rental at no charge and when my truck wa ready they let me know. Schedule some maintenance that was going to take a while, Lustine provided a rental at no charge and when my truck wa ready they let me know. More

Excellent as always! We are very happy with Lustine Toyota in general and with the service department, especially Chrissy Cokinos. This dealership has really turned itself We are very happy with Lustine Toyota in general and with the service department, especially Chrissy Cokinos. This dealership has really turned itself around in all areas and we are very fortunate to have such a great option close to home. The personnel are quality, the service is always great and everything is taken care of in a professional and welcoming way. Thank you! More

Personalized service I have worked with Alex Garcia several times and he has always been very attentive to my needs. He really seems to care about my satisfaction and I al I have worked with Alex Garcia several times and he has always been very attentive to my needs. He really seems to care about my satisfaction and I always feel he is providing me with personalized service. More

Sam Ouk - VERY helpful Sam was very friendly, efficient and helpful when my salesman FAILED to respond to my text messages or emails after the purchase of a vehicle. I reac Sam was very friendly, efficient and helpful when my salesman FAILED to respond to my text messages or emails after the purchase of a vehicle. I reached out to Lustine Customer Service and was connected with Sam. She was extremely helpful in helping me obtain a second set of keys for the vehicle I had purchased. I'm not sure why my salesman would not follow through to make sure a customer was satisfied. More

Overall a Good Experience I arrived at 0840 for an 0845 appointment. My car was taken immediately while I waited. This was the 1 year maintenance, so there were no known outs I arrived at 0840 for an 0845 appointment. My car was taken immediately while I waited. This was the 1 year maintenance, so there were no known outstanding problems. I got the car back at about 1040, which seemed a little long for what had to be done. However, Simon, the coordinator, kept me informed and was extremely personable and easy to work with. Overall, a good experience. More

It was very helpful to me Bryant Jones Is great parson he did very good work and I’m very happy to work with Bryant Jones all the time good job Bryant Jones Is great parson he did very good work and I’m very happy to work with Bryant Jones all the time good job More

His customer was his concern John Bandy was very helpful. He addressed all my concerns, even my concerns that I had previously mentioned at least the last 3 times I been there. Fi John Bandy was very helpful. He addressed all my concerns, even my concerns that I had previously mentioned at least the last 3 times I been there. Finally it has been corrected. He constantly checked in with me about the status of my vehicle, because I was there from 8am until 1pm. I also wanted my lights restored and once technician completed my service, John came to me and stated " I know you been here for awhile and the Technician wants to know if he should do the restoration because thats a process and will take about 45 minutes more after he test drives my car". I appreciate John for giving me the choice of waiting longer or having the restoration done on my next trip from Glen Burnie MD. It showed me he cared about me as a customer. More

Great Bryant is a very motivated person ,very friendly,always have a smile and very thankful .. He always check for recalls and others details the costumer Bryant is a very motivated person ,very friendly,always have a smile and very thankful .. He always check for recalls and others details the costumer car might need.and other useful information . More