Tracy Volkswagen CA

Would go lower than 1 star if possible. Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving C Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving California for another state. Initial offer was lower than expected. Had other dealers speaking with us so I left thinking that was the end of my dealings with them. Day two Karim called back, left a voicemailmessage and said he had a new number to run by me. Called in and the Number offered was acceptable. I had been upfront about having a payoff balance above the price offered and I would make up the difference to payoff the vehicle balance. I was asked by Karim to be at the dealership by COB as it was end of month and they needed to finalize this to help his months numbers. On my way over I connected to ask about a cashiers check for the balance difference and was now told wait a few hours as they had to connect with the bank. I informed them I had the complete payoff balance. I then heard from Ray at the dealership, and this is where the deal agreed on begins to be walked back. Ray starts talking about the busy month end close and having to wait to see if we could do the deal at all. Follow up on Monday. Month end mind you is why Karim was pushing to get the deal done today but now from Ray relooking at numbers their tune changed. I had been back and forth all afternoon working to get there and get this done with figures clearly communicated back and forth. Now according to Ray nothing offered was in writing so there is no agreed deal. To me Words and honesty matter and they have none of that at the basis of their operation. I wouldn’t trust a word from them and get everything in writing if you choose to do business with them at all. More

Lied about the car I purchased did not get over 300 miles per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I tr per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I traded my ID for that I purchased and it was so the same day I treated it in so they could not do anything for me. I will buy another ID4 not from this dealership. Worse experience I have had at a dealership. More

No appt had an emergency issue with an oil leak on my recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was able to get one of his top technicians to identify the issue. He knew that I would have to take the car back to the selling dealer, he wanted to do the best thing for me, knowing it wasn't going to be fixed there. I am a loyal customer and will be back for regular maintenance soon. Good people are hard to come by, so Tracy VW keep him happy! More

I’ve been a customer for over 4 years and have always received quick, honest and professional service. received quick, honest and professional service. More

I recently had the pleasure of working with Antonio Vera, and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a warm, friendly attitude and a genuine eagerness to help. He took the time to listen carefully to my concerns and made sure I fully understood all of the options available to me. Antonio's professionalism and attention to detail are unparalleled. He kept me informed every step of the way, explaining the status of my vehicle and ensuring that I knew exactly what was being done and why. What truly stood out, though, was his honesty and transparency. I never once felt pressured or unsure about any part of the service process. Not only did Antonio go above and beyond to make sure my experience was smooth and stress-free, but he also made me feel like a valued customer. He truly cares about providing top-tier service, and it shows in everything he does. If you're looking for an advisor who combines expertise with a personal touch, Antonio Vera is your go-to. I'll definitely be returning to work with him again in the future. Thank you, Antonio, for your outstanding service! More

I went to Tracy Volkswagen at 9:45 for my 20k mile service, including an oil change. Even though I was slightly over the 20k limit, they initially told me it would still be covered under my 2-year pla service, including an oil change. Even though I was slightly over the 20k limit, they initially told me it would still be covered under my 2-year plan. After an hour of waiting, they changed their stance, saying I’d be charged $160, plus a 3% card fee. Since I didn’t have cash, I declined the oil change. I was also there for a sunroof issue, as it seemed off-track. They said they could handle it, so I waited three more hours. When I finally asked about my car, they said they couldn’t fix it and would need to order a part, which could take two weeks. I asked why it took three hours to tell me, and they said they’d been trying to close the sunroof but couldn’t. When I asked for compensation for the wasted time or for them to proceed with the oil change, they declined. The customer service at Tracy Volkswagen deserves a 0 out of 10. I wouldn’t return or recommend them. Aramis Dickson, who was supposed to assist me, was no help at all. If you have other options, I’d strongly suggest going to a different dealership. More

My experience at Tracy VW was nothing short of frustrating and disheartening. From the start, the sales team was dishonest, attempting to change the price we had agreed upon over the phone as soon frustrating and disheartening. From the start, the sales team was dishonest, attempting to change the price we had agreed upon over the phone as soon as we arrived at the dealership. What followed was a series of shady and unprofessional tactics aimed at wearing us down. After being made to wait for four hours, we were told that the finance person was unavailable. Two hours into our wait, my wife noticed that the finance person was actually sitting around, not doing anything. At that point, we realized they were playing games with us. When we confronted them and decided to leave, they suddenly said they could have everything ready within 15 minutes. Once we finally sat down with the finance person, he tried to tweak the numbers yet again, changing the agreed-upon price. We caught the discrepancy, and after hours of waiting, we were beyond frustrated. I told my wife that this was the final straw, and we were ready to leave. At this point, the finance person became defensive, aggressive, and unprofessional, taunting us by sarcastically pointing out that we drove from San Jose to Tracy, sat through traffic and waited for hours, only to leave over a $250 discount. He even accused us of trying to use "leaving the dealership" as a tactic to get a better deal. I calmly explained that it was about principles—if an agreement is made, it should be honored. Only then did his tone change, and he finally adjusted the price back to what we had originally agreed on. By this time, we were exhausted and didn’t want to leave without a car for our daughter, so we reluctantly went through with the purchase. Adding insult to injury, it was past 8 PM when we finished, and most of the staff, including the salesperson, had left for the day. We didn’t even receive a proper vehicle delivery or orientation. This all happened last year, and while I initially chose not to submit a review, thinking this type of behavior was common among dealerships, my recent experience at Carlsen Subaru in Redwood City has changed my mind. The professionalism and integrity at Carlsen Subaru contrasted so starkly with my experience at Tracy VW that it reopened the wound and reminded me of just how terrible that experience was. To anyone considering Tracy VW, be warned: they will use every tactic in the book to wear you down and manipulate the deal. Their lack of honesty and professionalism made this the worst car buying experience of my life. More

Zero communication from the dealer, even after reaching out several times. That level or service regarding an inquiry translates directly into what I would expect with sales and service, will not be using out several times. That level or service regarding an inquiry translates directly into what I would expect with sales and service, will not be using them More

Excellent service an the drivetrain warranty was the one thing that sealed the deal! The best. I’ll definitely be back thing that sealed the deal! The best. I’ll definitely be back More