Tracy Volkswagen CA - Service Center

No appt had an emergency issue with an oil leak on my recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was able to get one of his top technicians to identify the issue. He knew that I would have to take the car back to the selling dealer, he wanted to do the best thing for me, knowing it wasn't going to be fixed there. I am a loyal customer and will be back for regular maintenance soon. Good people are hard to come by, so Tracy VW keep him happy! More

I’ve been a customer for over 4 years and have always received quick, honest and professional service. received quick, honest and professional service. More

I recently had the pleasure of working with Antonio Vera, and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a warm, friendly attitude and a genuine eagerness to help. He took the time to listen carefully to my concerns and made sure I fully understood all of the options available to me. Antonio's professionalism and attention to detail are unparalleled. He kept me informed every step of the way, explaining the status of my vehicle and ensuring that I knew exactly what was being done and why. What truly stood out, though, was his honesty and transparency. I never once felt pressured or unsure about any part of the service process. Not only did Antonio go above and beyond to make sure my experience was smooth and stress-free, but he also made me feel like a valued customer. He truly cares about providing top-tier service, and it shows in everything he does. If you're looking for an advisor who combines expertise with a personal touch, Antonio Vera is your go-to. I'll definitely be returning to work with him again in the future. Thank you, Antonio, for your outstanding service! More

I went to Tracy Volkswagen at 9:45 for my 20k mile service, including an oil change. Even though I was slightly over the 20k limit, they initially told me it would still be covered under my 2-year pla service, including an oil change. Even though I was slightly over the 20k limit, they initially told me it would still be covered under my 2-year plan. After an hour of waiting, they changed their stance, saying I’d be charged $160, plus a 3% card fee. Since I didn’t have cash, I declined the oil change. I was also there for a sunroof issue, as it seemed off-track. They said they could handle it, so I waited three more hours. When I finally asked about my car, they said they couldn’t fix it and would need to order a part, which could take two weeks. I asked why it took three hours to tell me, and they said they’d been trying to close the sunroof but couldn’t. When I asked for compensation for the wasted time or for them to proceed with the oil change, they declined. The customer service at Tracy Volkswagen deserves a 0 out of 10. I wouldn’t return or recommend them. Aramis Dickson, who was supposed to assist me, was no help at all. If you have other options, I’d strongly suggest going to a different dealership. More

Took my tdi in for failed fuel pump joe at the service was great. Look at the vin # and told me it was under warranty. Rolando was very helpful on getting my a car rental i can honestly say it's being the was great. Look at the vin # and told me it was under warranty. Rolando was very helpful on getting my a car rental i can honestly say it's being the best experience i had working with a dealership. More

best service Danny was very professional, keep me in the loop as to what I needed and how long I would wait. Work was done in a timely manor, I will be back. Danny was very professional, keep me in the loop as to what I needed and how long I would wait. Work was done in a timely manor, I will be back. More

Consistent Quality I've been having my car(s) serviced at Tracy VW for 3 years now. When I moved from the South Bay my Jetta was still under a third party service contr I've been having my car(s) serviced at Tracy VW for 3 years now. When I moved from the South Bay my Jetta was still under a third party service contract. Even though it wasn't the same one they sold, they figured it out and honored it. That's when I knew they were good. After the contract was over, they continued effort to provide me with the right service at the right time. Simply put, I was never oversold. That's when I knew they were great. This year I added a used Touareg to my VW stable, it's been once...so far. I expect our relationship to continue long into the future. More

Service with a smile Had a very pleasant experience with the service department at Tracy VW. AJ worked with us in providing excellent customer care with our vehicle. He's Had a very pleasant experience with the service department at Tracy VW. AJ worked with us in providing excellent customer care with our vehicle. He's knowledgeable and professional in his dealings with us. They're reasonable and fair priced. He gave me good valuable advice as well. I will always service my vws' here. AJ, Arjay and Danny are the best at what they do. Thank You! More

Knowledgeable and friendly staff I'll likely have all of my Volkswagen vehicles serviced here as long as I live in the area. The service team is outstanding. Thank you Tracy Volkswage I'll likely have all of my Volkswagen vehicles serviced here as long as I live in the area. The service team is outstanding. Thank you Tracy Volkswagen! More