Tri State Nissan

I purchased a Marano from TRI State two years ago and decided I needed more cargo space and a GPS. I thought the new Pathfinder could meet my needs. I contacted Mr Lilly because I had a very good experi decided I needed more cargo space and a GPS. I thought the new Pathfinder could meet my needs. I contacted Mr Lilly because I had a very good experience working with him on by first Nissan purchase . When I first looked at a Nissan I had visited eight dealerships to look at their models. My first impression of the TRI State show room was positive. The space to work with the sales staff was private and comfortable. The use of Nissan web site visuals to view different automobile colors and explore the vehicle was impressive. In contrast. I had I found other dealerships loud, the information about car models/colors was not available, discussions about financing was unclear, sales staff was distracted by surrounding show room traffic and few cars were available to compare. When I first came to Nissan, DJ Lilly took me to see the vehicles he thought would me my needs. He clearly presented finance terms and quickly presented a trade in price for my car. Mr Lilly was professional and the deal we made was never altered from my initial walk-in to the dealership to the time I drove my new car off the lot. I recently purchased a Pathfinder from Tri State because i was always treated as a valued customer by My Lilly and the entire Tri State staff. My confidence in the honesty, fair dealing and and professionalism of TRI State remains high and I would be confident in recommending this business to anyone. More

I went into the dealership looking at 2 used cars. Brian Nieves helped me make my decision by providing me the pros and cons of each vehicle. I asked for a specific price out the door and they complied wit Nieves helped me make my decision by providing me the pros and cons of each vehicle. I asked for a specific price out the door and they complied with my request. It was a pleasant experience and I plan on dealing with them again in the future. More

DJ is the best. I love going to this dealership. DJ always remembers you and stuff about you and your family. He is the best person to deal with and will never forget you. always remembers you and stuff about you and your family. He is the best person to deal with and will never forget you. More

Thanks to Brian Nieves my first experience with Tri-State was top notch. From the first email to the handing over of keys to my first Nissan. was top notch. From the first email to the handing over of keys to my first Nissan. More

This was a two car trade in and I had been turned down by other dealerships. I contacted TriState by email and was put in touch with Brian Nieves. He worked on this deal for several days and with Dave's as other dealerships. I contacted TriState by email and was put in touch with Brian Nieves. He worked on this deal for several days and with Dave's assistance, they were able to take my trades and keep me within my payment range. This transaction will be a savings for me every month. I really appreciate their hard work, professionalism and there overall willingness to help. I will definitely be a future customer. Thanks again. Amy Greene More

I came to Tri-State not knowing for sure what I really wanted. Troy stayed late one night as I drove multiple cars. Overall my experiance was good. Everyone worked hard to get me into the car I finally de wanted. Troy stayed late one night as I drove multiple cars. Overall my experiance was good. Everyone worked hard to get me into the car I finally decided on. More

All i can say is if you are looking for a new vehicle go see Dj Lilly at Tris state nissan, he will listen to exactly what you want,get you what you want for the price you want thanks Dj you have made me ve see Dj Lilly at Tris state nissan, he will listen to exactly what you want,get you what you want for the price you want thanks Dj you have made me very very happy with my 2012 titan thanks again my friend More

Mr. Ward, I want to a moment to thank you and your Mr. Ward, I want to a moment to thank you and your staff personally and not just through a survey. I am sure you are aware that you have an unpar Mr. Ward, I want to a moment to thank you and your staff personally and not just through a survey. I am sure you are aware that you have an unparalleled staff a total package that no other company can compare with; a leader in the industry for others to emulate. I have purchased Chevrolet in Hampton & Virginia Beach VA, Chrysler in Newport News, Dodge in FL and Kia in Fredericksburg which you got me out from under, THAN YOU NAN! As you can see I have been a Dodge & Chevrolet man all my life with the exception of the one stray to KIA but without fail each and every one after the sale you are treated like a second rate low life. Admittedly I was not all that enthused with the first transaction in 2007 with the purchase of the Altima it was a little out of my reach but I was able to make it happen because it was what my baby wanted. I would have never expected the relations to follow beginning with Matt, Chuck Kevin and Tracey in service. My first encounter I went in with my guard up shield drawn expecting to do battle but that has never happened and they are actually what kept me coming back! Last year I realized having two Astros was not economical and when I decided to get rid of one with the concept of service in a more economical vehicle I did not hesitate to go back to Tri-State for a resolution. Through the purchase of the Sentra I was able go from $75.00 in gas per day to $40.00 a week which the difference covers the payments and insurance and additional. Again this year after investing several thousands of dollars including a new rear end in the 1999 Astro when I was informed the transmission needed replacing I turned to Tri-State. I was not enthusiastic going into this venture expecting to receive a negative outcome. I had long marveled the NV2500 but it was a want more than a need at the time with the Astro still running but with the anticipation of the transmission failing I went for it and Russell Moorhouse-Rusty was able to pull it together and make it happen. What a difference, I have gone from one and maybe starting a second job per week to two and sometimes three depending the size of the job. The gas mileage initially was about the same but had increased from 13 to 17 in a few short months. The ability to organize & store the parts made such an efficient difference in income that I was able to take my entire family including married and grand babies on vacation which is the first since 2007. Not elaborate but tremendous never the less. The accident of my NV2500 October 25th has been about the most stressful situation I have encountered since my days of submarine service. I have dealt with more “I can’t, I won’t and Not willing to” that should fill the quota for the rest of my life. I have operated under the principle of 3 months operating cost or have tried to and felt all would be good getting the vehicle back in a few weeks. When the delay started with parts, Super Storm Sandy onto more damage found over two months going forward to three the financial toll has been devastating. Three day jobs turned into ten, account dropping rapidly, no relief in sight and I was facing failure which I am not accustomed to, possibly bankruptcy if the events continued. Had The events been different and losses cut early I could have purchased a used vehicle and moved on but because of the events leading up to this it put me in a bad position. You and your staff stepped up in unprecedented proportions from Erin in customer support/rental, Cathy in sales and of course Rusty and whomever behind the scenes I was not in direct contact with. While I do not have the new NV2500 in my possession I was informed by Rusty yesterday that I will have it by Monday or Tuesday which means hopefully the shelves will be installed, van loaded and back in operation by weeks end. The road to recovery will be slow especially with the weather but will happen and I can give credit to no one other than you and your team. As an additional note, I was not impressed with my dealings with Nissan North America initially. I spoke with Jordan Ciaramitaro- Nissan Commercial Customer Service on a few occasions and the response was very evasive. I received statements such as we are thinking about or the possibility of or a percentage of at which point I had to say stop I can’t work with and, if or maybe and give me a definitive something I can expect or deal with. I realized the accident was not their fault and they are not in the rental business that was never an issue however sending the wrong part and causing the delay in repair is the part I do fault them with and was only asking with assistance in the continued rental expense until the repair was complete and that was not going to happen. That being said and not knowing the behind the scenes events taking place, he has since informed me that they too are stepping up and giving me credit for two months of payments for November and December. Being a little more relaxed with a positive outlook I am able to see a broader view of the events that have transpired vice being focused on the narrow situation. As such I realize what great lengths you and your team have gone to bring it together and make it all possible especially given the fact none of which you were obligated to do. You have demonstrated beyond reproach the true definition of Customer Appreciation. Whereas thank you seems so insignificant in comparison I want to give you my sincere and deepest gratitude. Rest assured that you have a Tri-State customer for life and be it known as in the past I will continue to steer all those encountered to you for service and sales. *The previous was a copy of an email sent to Mr. Ward directly, since that time I have taken possesion of a new NV2500 but wanted to add the additional lenghts Rusty went in obtaining and delivering. An exact replacement was located after several days of searching their net work over Christmas and New Year Holiday, a drive was initially made to pick the van up however it was not known at the time that the dealership was closing early so a second trip was made each was at least 4 hours. The van arrived late on January 2, 2013 however was cleaned, fueled and paper work completed by noon on the 3rd. Arrangements made for Adrian Steel Shelving package to be installed on the 4th and the optional accessories installed on the 5th. The Tri-State team has put me back on the road and ready for business in 10 days that could not be accomplished in 3 months. This alone should prove their dedication to you and your success. Bravo for a job well done! Michael W. Blake More

My husband & I had an awesome experience with Tri-State. This is my 2nd purchased Tri-State & I would recommend Nissan to anyone! Thanks again to DJ Lilly for everything he did to help us! You Tri-State. This is my 2nd purchased Tri-State & I would recommend Nissan to anyone! Thanks again to DJ Lilly for everything he did to help us! You are awesome DJ!!! More

I came into the dealership looking for a new car and I found exactly what I was looking for. Everyone was very friendly and more than willing to help. DJ was very efficient and knowledgeable. Many th found exactly what I was looking for. Everyone was very friendly and more than willing to help. DJ was very efficient and knowledgeable. Many thanks to the Tri-State Nissian family, Wendy Jessup More