Troiano Chrysler Jeep Dodge - Service Center

Started a new job in Colchester in late 2023. Being close to Troiano, thought I would try their service for my Durango. One of the best MOPAR dealer service departments around. Small, HELPFUL Being close to Troiano, thought I would try their service for my Durango. One of the best MOPAR dealer service departments around. Small, HELPFUL and friendly. They bend over backwards to help. I am now using them for my wife's Jeep. Proof a small dealer ship treats you like a person, not just a number. Thank you!! More

It's a bunch of troglodites in the service department, they're too antiquated and brain dead to still be servicing cars. Maybe if I need my tire pressure checked I'd come to them. Even then I'd probably g they're too antiquated and brain dead to still be servicing cars. Maybe if I need my tire pressure checked I'd come to them. Even then I'd probably get the wrong reading. Their service manager will avoid you if you ask what's going on and unless you contact the GM you'll get no where. Just go to Executive, do not bother with these guys. More

I had my 2014 Ram towed to a referred local mechanic for DEF system issues, despite his numerous and much appreciated attempts he could not correct the issue, so he recommended that I bring it up the road t DEF system issues, despite his numerous and much appreciated attempts he could not correct the issue, so he recommended that I bring it up the road to Troiano’s. My dashboard displayed a message that said my truck would go into what is commonly called “limp mode” in 19 miles and basically leave me stranded on the said of the road. So I drove right over to Troiano’s and explained my situation (and then some) to Nick Parker (Service Advisor) who was very professional and sympathetic. Nick assured me the he would talk to one of the techs to see if they could try to squeeze me in between one of the scheduled services appointments. After a short wait Nick tells me that one of the techs will take a look at my truck to diagnose and hopefully correct the issue. He informed me it would take roughly 90 minutes. At approximately 90 minutes Tyler, one of the tech/mechanics, came out to the waiting area and explained the service he had performed on my truck (forced regen) and that my truck was all set. The service charge was more then reasonable and extremely honest. Nick, was personable and prompt. Tyler was informed and seemed eager to address the issue. These guys saved my day and/or week, and I am grateful. Thanks guys. I live in South Windsor so Troiano’s is about a 40 minute ride for me, but the service department is totally worth the drive. J. Ortiz More

You are better off bringing your vehicle elsewhere! This place sucks and has a terrible reputation! Don’t become the next sucker trust me on this! place sucks and has a terrible reputation! Don’t become the next sucker trust me on this! More

My truck failed to start on Sunday. Called Monday morning and Melissa was very accommodating. Towed truck in and was fixed the same day. AWSOME! and Melissa was very accommodating. Towed truck in and was fixed the same day. AWSOME! More

Have used this dealership for years. Very Friendly and helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch. helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch. More